Automate Zendesk & Trello

Stop paying for mismatched spreadsheets. Sync data between Zendesk and Trello in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Zendesk"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Trello"]
        A1(["Add Attachment to Card"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Zendesk tickets are created, support teams often need to manually transfer relevant information to Trello boards for project tracking. For instance, if a ticket regarding a software bug is logged in Zendesk, the details such as ticket ID, description, and priority must be entered manually into Trello, leading to potential errors and missed updates. This manual entry wastes valuable time for the support team, who could be addressing customer issues instead of duplicating efforts across platforms.

Top Ways to Automate Zendesk & Trello

Automated Ticket Creation: Instantly convert Trello cards into Zendesk tickets, ensuring that customer inquiries are logged and addressed without manual entry.
Real-Time Status Updates: Automatically sync updates from Zendesk to Trello, allowing project managers to track the status of customer issues directly within their project boards.
Centralized Reporting: Generate comprehensive reports that pull data from both platforms, providing insights into customer support trends and project timelines in one unified view.

How to Build the Zendesk → Trello Sync

In Zendesk, navigate to the Admin panel and select 'Webhooks' under the 'Extensions' section. Create a new webhook named 'Trello Integration'.
Set the webhook to trigger on the 'Ticket Created' event. The endpoint URL should point to your Trello API endpoint: https://api.trello.com/1/cards.
In the payload, include the following data: { "name": "{{ticket.title}}", "desc": "{{ticket.description}}", "idList": "YOUR_TRELLO_LIST_ID", "due": "{{ticket.due_date}}" }. Replace YOUR_TRELLO_LIST_ID with the actual ID of the Trello list where you want the ticket to appear.
In Trello, ensure you have an API key and token ready for authentication. This will be required to authorize the POST requests from Zendesk.
Test the integration by creating a new ticket in Zendesk and verifying that a corresponding card is created in Trello with the correct data.

Developer Warnings & API Gotchas

Ensure that the 'idList' in the payload corresponds to an existing list in Trello; otherwise, the card creation will fail.
Be cautious with the data types; for example, if the due date is not formatted correctly, Trello may reject the card creation request.
When extracting ticket data, ensure that the placeholders like {{ticket.title}} are correctly mapped to the actual fields in Zendesk, as incorrect mappings may lead to empty fields in Trello.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Zendesk... Fetch Custom Actions

Do this in Trello Add Attachment to Card
When this happens in Zendesk... List Groups

Do this in Trello Add Checklist to Card
When this happens in Zendesk... New Action on Ticket

Do this in Trello Add Label to Card
When this happens in Zendesk... New Admin

Do this in Trello Add Member to Board
When this happens in Zendesk... New Agent

Do this in Trello Add Members to Card

SyncMatrix Experts

Available for Hire

We are an AI-powered automation team. We build custom, reliable API workflows that eliminate manual data entry.

Speak with an Integration Architect

We build custom API workflows that don't hit rate limits.

I can see you're looking at mapping Zendesk to Trello. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?