Automate Zendesk & Monday

Stop paying for mismatched spreadsheets. Sync data between Zendesk and Monday in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Zendesk"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Monday"]
        A1(["Archive Board"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Zendesk tickets are created, support teams often manually transfer ticket details into Monday for project tracking. This process leads to lost information, such as ticket priority and customer feedback, which are crucial for project management. The support team spends hours duplicating data entry, risking errors and miscommunication with the project management team, ultimately delaying response times and project updates.

Top Ways to Automate Zendesk & Monday

Automated Ticket Creation: Instantly convert customer support tickets from Zendesk into actionable tasks in Monday.com, ensuring that your project teams are always aligned with customer needs without manual data entry.
Real-Time Status Updates: Automatically sync updates between Zendesk and Monday.com, allowing support agents to view project timelines and statuses directly within their ticketing system, enhancing collaboration and response times.
Comprehensive Reporting: Generate unified reports that pull data from both platforms, providing insights into customer satisfaction and project progress, enabling data-driven decision-making and improved service delivery.

How to Build the Zendesk → Monday Sync

In Zendesk, navigate to Admin > Extensions > Webhooks and create a new webhook.
Set the webhook URL to your Monday API endpoint: https://api.monday.com/v2. Ensure you use the appropriate API key in the headers for authentication.
Configure the webhook to trigger on the event 'Ticket Created'. In the payload, include the following fields: ticket.id, ticket.subject, ticket.description, ticket.priority, and ticket.requester.email.
In Monday, use the items.create mutation to insert a new item. The payload should map Zendesk data as follows: query { create_item (board_id: YOUR_BOARD_ID, item_name: "{{ticket.subject}}", column_values: "{\"text\": \"{{ticket.description}}\", \"priority\": \"{{ticket.priority}}\", \"email\": \"{{ticket.requester.email}}\"}") { id } }.
Test the integration by creating a new ticket in Zendesk and verifying that a corresponding item appears in Monday with the correct data.

Developer Warnings & API Gotchas

Ensure that the ticket.priority value in Zendesk matches the column type in Monday, as mismatched data types can cause the API call to fail.
When mapping ticket.requester.email, confirm that the email column in Monday is set to accept unique values to avoid conflicts with existing items.
Be cautious of the JSON formatting in the column_values field; improper escaping of quotes can lead to syntax errors in the API request.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Zendesk... Fetch Custom Actions

Do this in Monday Archive Board
When this happens in Zendesk... List Groups

Do this in Monday Archive Group
When this happens in Zendesk... New Action on Ticket

Do this in Monday Archive Item
When this happens in Zendesk... New Admin

Do this in Monday Create Board
When this happens in Zendesk... New Agent

Do this in Monday Create Column

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I can see you're looking at mapping Zendesk to Monday. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?