SyncMatrix.
Zendesk logo + Jobber logo

Automate Zendesk & Jobber

Stop paying for mismatched spreadsheets. Sync data between Zendesk and Jobber in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Zendesk"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Jobber"]
        A1(["Add Note to Request"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When Zendesk and Jobber operate independently, support teams face significant delays in addressing customer issues. For instance, when a customer raises a ticket regarding a service issue, the support agent must manually log the details into Jobber to dispatch a technician. This manual entry can lead to errors, such as incorrect job descriptions or missing customer information, resulting in technicians arriving unprepared. Consequently, both the support team and field technicians waste valuable time rectifying these mistakes instead of focusing on customer satisfaction.

Top Ways to Automate Zendesk & Jobber

  • Automated Ticket Creation: Instantly create support tickets in Zendesk from Jobber job updates, ensuring that customer inquiries are addressed promptly and accurately without manual intervention.
  • Real-Time Job Status Updates: Automatically sync job statuses between Jobber and Zendesk, providing customer support teams with up-to-date information to enhance communication and improve response times.
  • Centralized Reporting: Generate comprehensive reports that combine data from both platforms, enabling teams to analyze performance metrics and customer satisfaction levels for informed decision-making.

How to Build the Zendesk → Jobber Sync

  1. In Zendesk, navigate to the Admin panel and select 'Webhooks' under 'Extensions'. Create a new webhook with the name 'Jobber Integration'. Set the URL to the Jobber API endpoint for creating a new job: https://api.getjobber.com/v1/jobs.
  2. Configure the webhook to trigger on specific events, such as 'Ticket Created' or 'Ticket Updated'. Ensure the payload includes necessary fields like ticket.id, ticket.subject, and ticket.description.
  3. In the Jobber API, prepare to receive the POST request from the Zendesk webhook. Extract the fields from the incoming JSON payload, specifically ticket.id for tracking, ticket.subject for job title, and ticket.description for job details.
  4. Map the extracted fields to the Jobber API's required parameters: title to ticket.subject, description to ticket.description, and include any additional fields, such as client_id if available.
  5. Test the integration by creating a ticket in Zendesk and verifying that a new job is created in Jobber with the correct details.

Developer Warnings & API Gotchas

  • Ensure that the client_id is correctly associated with the job in Jobber; if it’s missing, the job creation will fail.
  • Be cautious with the data types; for example, the ticket.id should be sent as a string, while Jobber may expect it in a different format.
  • When configuring the webhook, double-check that the payload structure matches Jobber's expected input; discrepancies can lead to failed API calls.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in Zendesk... Fetch Custom Actions
    Do this in Jobber Add Note to Request
  • When this happens in Zendesk... List Groups
    Do this in Jobber Add Tags to Client
  • When this happens in Zendesk... New Action on Ticket
    Do this in Jobber Create Client
  • When this happens in Zendesk... New Admin
    Do this in Jobber Create Job
  • When this happens in Zendesk... New Agent
    Do this in Jobber Create Quote

SyncMatrix Experts

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I can see you're looking at mapping Zendesk to Jobber. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?