Automate Zendesk & CompanyCam

Stop paying for mismatched spreadsheets. Sync data between Zendesk and CompanyCam in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Zendesk"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["CompanyCam"]
        A1(["Add Photo"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Zendesk and CompanyCam operate independently, support teams often face delays in resolving customer issues due to missing visual documentation. For instance, if a technician logs a ticket in Zendesk but fails to upload an accompanying photo to CompanyCam, the support agent may spend unnecessary time reaching out to the technician for the missing image. This manual back-and-forth not only wastes time but also leads to potential miscommunication, as critical context about the issue is lost in translation.

Top Ways to Automate Zendesk & CompanyCam

Automated Ticket Creation: Instantly generate Zendesk support tickets from CompanyCam photos, ensuring that every customer issue is documented and addressed without manual input.
Real-Time Updates: Automatically sync project updates and photo documentation from CompanyCam to Zendesk, providing support agents with immediate access to the latest information for faster resolution times.
Centralized Communication: Streamline communication between teams by linking customer interactions in Zendesk with relevant visual documentation in CompanyCam, fostering collaboration and enhancing overall service quality.

How to Build the Zendesk → CompanyCam Sync

In Zendesk, set up a webhook that triggers on ticket creation or update. Configure the webhook to send a POST request to your integration endpoint with the relevant ticket data.
In your integration service, listen for incoming POST requests from the Zendesk webhook. Extract the ticket ID, customer details, and any attached file URLs from the payload.
For each ticket that has an attachment, format the payload to match the CompanyCam API specifications. This should include the ticket ID as a reference and the URL of the image.
Make a POST request to the CompanyCam API endpoint https://api.companycam.com/v1/projects/{project_id}/photos with the formatted payload to insert the photo documentation.
Ensure to handle the response from CompanyCam to confirm that the photo was successfully uploaded and update the Zendesk ticket with the CompanyCam photo link for future reference.

Developer Warnings & API Gotchas

Be cautious with the data types in Zendesk; ensure that the ticket ID and customer details are correctly formatted as strings, as CompanyCam may reject improperly formatted IDs.
When extracting file URLs from Zendesk, verify that the attachments are indeed images. Non-image attachments may cause the CompanyCam API to return an error.
Remember to implement error handling for the POST requests to CompanyCam; if the upload fails, you need to log the error and possibly notify the support team to take corrective action.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Zendesk... Fetch Custom Actions

Do this in CompanyCam Add Photo
When this happens in Zendesk... List Groups

Do this in CompanyCam Add Project
When this happens in Zendesk... New Action on Ticket

Do this in CompanyCam Add Project Label
When this happens in Zendesk... New Admin

Do this in CompanyCam Create Checklist From Template
When this happens in Zendesk... New Agent

Do this in CompanyCam Create Project

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I can see you're looking at mapping Zendesk to CompanyCam. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?