SyncMatrix.
Zendesk logo + Asana logo

Automate Zendesk & Asana

Stop paying for mismatched spreadsheets. Sync data between Zendesk and Asana in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Zendesk"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Asana"]
        A1(["Add Tag to Task"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When Zendesk and Asana operate independently, support tickets can become lost in translation. For instance, if a customer support agent resolves a ticket in Zendesk, the corresponding task in Asana may not be updated to reflect this resolution, leading to project managers chasing down outdated tasks. This results in wasted hours for project managers who manually check Zendesk for ticket statuses and update Asana, creating a disconnect between support and project management teams.

Top Ways to Automate Zendesk & Asana

  • Automated Ticket Creation: Instantly create Asana tasks from Zendesk tickets, ensuring that every customer inquiry is tracked and managed efficiently without manual entry.
  • Real-Time Status Updates: Automatically sync updates between Zendesk and Asana, allowing support teams to stay informed about task progress and ticket resolutions, enhancing collaboration and response times.
  • Centralized Reporting: Generate comprehensive reports that pull data from both platforms, providing insights into customer support performance and project management effectiveness, enabling data-driven decision-making.

How to Build the Zendesk → Asana Sync

  1. In Zendesk, navigate to the Admin settings and select 'Webhooks' under 'Extensions'. Create a new webhook that listens to ticket updates. Use the endpoint: https://your-asana-instance/api/1.0/tasks.
  2. Configure the webhook to trigger on specific events such as 'Ticket Solved' and 'Ticket Updated'. Ensure the payload includes relevant fields like ticket.id, ticket.status, and ticket.assignee_id.
  3. In the payload, extract the ticket.id and ticket.status to determine if the task in Asana needs to be updated.
  4. Utilize the Asana REST API to POST a request to the /tasks/{task_id} endpoint, where task_id corresponds to the Asana task linked to the Zendesk ticket.
  5. In the POST request body, include the necessary fields to update the task status and any relevant comments, such as {

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in Zendesk... Fetch Custom Actions
    Do this in Asana Add Tag to Task
  • When this happens in Zendesk... List Groups
    Do this in Asana Add Task to Section of Project
  • When this happens in Zendesk... New Action on Ticket
    Do this in Asana Add Task to Section of Project (Legacy)
  • When this happens in Zendesk... New Admin
    Do this in Asana Attach File
  • When this happens in Zendesk... New Agent
    Do this in Asana Create Comment/Story

SyncMatrix Experts

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I can see you're looking at mapping Zendesk to Asana. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?