Automate Zendesk & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between Zendesk and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Zendesk"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Zendesk and Acuity Scheduling operate independently, support agents often face delays in responding to customer inquiries about appointment availability. For instance, if a customer books an appointment via Acuity but the support team is unaware of this, they may inadvertently send follow-up emails or create tickets asking for the same information. This leads to wasted time as agents manually cross-reference schedules and appointments, resulting in frustration for both the team and the customer. The lack of integration causes critical appointment data to be lost in transit, affecting customer satisfaction and operational efficiency.

Top Ways to Automate Zendesk & Acuity Scheduling

Automated Appointment Confirmation: Instantly send confirmation emails to customers when appointments are scheduled in Acuity, ensuring that both your support team and clients have up-to-date information.
Real-Time Ticket Updates: Automatically create Zendesk tickets from Acuity appointments, allowing your support team to track and manage customer interactions without manual data entry.
Centralized Customer Insights: Sync customer data between Zendesk and Acuity to provide support agents with comprehensive insights into client histories, enabling personalized service and faster resolution times.

How to Build the Zendesk → Acuity Scheduling Sync

In Zendesk, configure a Standard Webhook under the Admin settings. Set the webhook to trigger on ticket updates.
Specify the target URL for Acuity Scheduling's API endpoint: https://acuityscheduling.com/api/v1/appointments. This is where the data will be sent.
In the webhook payload, include the necessary data fields such as ticket.id, ticket.subject, and ticket.description to provide context for the appointment.
In your Acuity Scheduling API, ensure you have the appropriate authentication set up using your API key.
Map the incoming data from Zendesk to the required fields in Acuity Scheduling. For example, use ticket.subject as the appointment title and ticket.description for additional notes.
Test the integration by updating a ticket in Zendesk and confirming that the appointment is created in Acuity Scheduling with the correct details.

Developer Warnings & API Gotchas

Ensure that the data types match between Zendesk and Acuity Scheduling; for example, if Zendesk sends a string for the appointment date, it must be formatted correctly to match Acuity's expected date format.
Be cautious with ticket status changes; if a ticket is marked as 'solved' in Zendesk, it may trigger a webhook that sends outdated appointment data to Acuity, leading to incorrect scheduling.
Validate that the webhook payload includes all required fields for Acuity, as missing fields can cause the API to reject the request, resulting in no appointment being created.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Zendesk... Fetch Custom Actions

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in Zendesk... List Groups

Do this in Acuity Scheduling Add Coupon Code
When this happens in Zendesk... New Action on Ticket

Do this in Acuity Scheduling Add Package Code
When this happens in Zendesk... New Admin

Do this in Acuity Scheduling Add or Update Client

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I can see you're looking at mapping Zendesk to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?