Automate Twilio & Monday

Stop paying for mismatched spreadsheets. Sync data between Twilio and Monday in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Twilio"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Monday"]
        A1(["Archive Board"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Twilio notifications are not integrated with Monday, teams face significant delays in project updates. For instance, if a support team receives a message from a customer via Twilio, they must manually enter the details into Monday, leading to potential data entry errors. This results in lost customer feedback and miscommunication within the project management team, wasting valuable time that could be spent on resolving issues.

Top Ways to Automate Twilio & Monday

Automated Notifications: Instantly notify team members on Monday.com when a new message is received via Twilio, ensuring that no important communication is overlooked and response times are minimized.
Task Creation from SMS: Automatically create tasks in Monday.com from incoming SMS messages on Twilio, streamlining the process of tracking customer inquiries and ensuring timely follow-up.
Project Status Updates: Send automated updates to Twilio when project statuses change in Monday.com, keeping stakeholders informed and engaged without the need for manual updates.

How to Build the Twilio → Monday Sync

Set up a Twilio webhook to listen for incoming SMS messages. Use the endpoint: https://yourdomain.com/twilio-webhook.
In your webhook handler, extract the relevant data from the Twilio payload, specifically From, Body, and Timestamp.
Construct a JSON object with the extracted data, mapping it to the Monday API format:

{"query":"mutation { create_item (board_id: YOUR_BOARD_ID, item_name: \"New Message from \" + From, column_values: \"{\\\"text\\\":\\\"Body\\\",\\\"timestamp\\\":\\\"Timestamp\\\"}\") { id }}"}

Use the Monday API endpoint: https://api.monday.com/v2 to POST the constructed JSON object.
Test the integration by sending a test SMS to your Twilio number and verifying that a new item is created in Monday.

Developer Warnings & API Gotchas

Ensure that the Twilio webhook is set to handle the correct HTTP method (POST) as it can lead to failed requests if misconfigured.
Be cautious with the JSON structure when mapping Twilio data to Monday; ensure that the column names in the Monday API match exactly with what you are sending, as mismatches will result in errors.
Consider the data types of the fields in Monday; for instance, if you are sending a timestamp, make sure it is formatted correctly to avoid parsing issues.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Twilio... Fetch Custom Actions

Do this in Monday Archive Board
When this happens in Twilio... New Call

Do this in Monday Archive Group
When this happens in Twilio... New Phone Number

Do this in Monday Archive Item
When this happens in Twilio... New Recording

Do this in Monday Create Board
When this happens in Twilio... New SMS

Do this in Monday Create Column

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I can see you're looking at mapping Twilio to Monday. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?