SyncMatrix.
Twilio logo + Jobber logo

Automate Twilio & Jobber

Stop paying for mismatched spreadsheets. Sync data between Twilio and Jobber in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Twilio"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Jobber"]
        A1(["Add Note to Request"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When Twilio and Jobber operate independently, field service teams often miss critical communication updates. For instance, if a customer sends a message via Twilio to reschedule an appointment, this information may not be reflected in Jobber, leading to technicians arriving at the wrong time. The scheduling team must manually check Twilio logs and update Jobber, wasting valuable hours each week and increasing the risk of double bookings or missed appointments.

Top Ways to Automate Twilio & Jobber

  • Automated Appointment Notifications: Instantly send SMS reminders to clients about upcoming appointments scheduled in Jobber, reducing no-shows and enhancing customer communication.
  • Real-Time Job Updates: Automatically notify field service technicians via Twilio when job statuses change in Jobber, ensuring everyone is aligned and informed, leading to improved efficiency.
  • Streamlined Customer Feedback Collection: After service completion, automatically send follow-up SMS surveys to clients, capturing valuable feedback directly linked to Jobber jobs, allowing for continuous improvement in service delivery.

How to Build the Twilio → Jobber Sync

  1. Set up a Twilio webhook to listen for incoming SMS messages at the endpoint https://yourdomain.com/twilio-webhook.
  2. In your webhook handler, extract the relevant data from the incoming payload, specifically From (customer phone number) and Body (message content).
  3. Parse the message content to identify rescheduling requests, using a regex pattern to find dates and times.
  4. Construct a JSON payload for the Jobber API. Include the extracted From as customer_id and the new appointment details.
  5. Make a POST request to the Jobber API endpoint https://api.getjobber.com/v1/appointments with the constructed JSON payload.

Developer Warnings & API Gotchas

  • Ensure that the customer_id extracted from Twilio matches the format expected by Jobber; mismatched formats can lead to failed API calls.
  • Be cautious when parsing the message body; if the date format in the message does not align with Jobber's requirements, the appointment creation will fail.
  • Consider the time zone differences when scheduling appointments; Twilio may receive messages in various time zones, which could lead to incorrect appointment times in Jobber.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in Twilio... Fetch Custom Actions
    Do this in Jobber Add Note to Request
  • When this happens in Twilio... New Call
    Do this in Jobber Add Tags to Client
  • When this happens in Twilio... New Phone Number
    Do this in Jobber Create Client
  • When this happens in Twilio... New Recording
    Do this in Jobber Create Job
  • When this happens in Twilio... New SMS
    Do this in Jobber Create Quote

SyncMatrix Experts

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I can see you're looking at mapping Twilio to Jobber. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?