Automate Twilio & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between Twilio and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Twilio"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Twilio and Acuity Scheduling operate independently, appointment confirmations sent via SMS can lead to discrepancies in scheduling data. For instance, if a client receives a confirmation message but the appointment details are not updated in Acuity, the scheduling team may waste hours manually cross-referencing SMS logs with the Acuity calendar. This results in double-bookings and frustrated clients, as the team struggles to reconcile the two systems without a direct data flow.

Top Ways to Automate Twilio & Acuity Scheduling

Automated Appointment Reminders: Send personalized SMS reminders to clients via Twilio, reducing no-shows and ensuring clients are informed about their upcoming appointments scheduled through Acuity.
Instant Notifications for Schedule Changes: Automatically notify clients of any changes to their appointments, such as rescheduling or cancellations, ensuring they are always up-to-date and minimizing confusion.
Follow-Up Messages Post-Appointment: Trigger automated follow-up messages through Twilio to gather feedback or promote additional services, enhancing client engagement and satisfaction after their appointments booked in Acuity.

How to Build the Twilio → Acuity Scheduling Sync

Set up a webhook in Twilio to listen for the 'message.sent' event. This will trigger whenever an SMS confirmation is sent.
In the webhook payload, extract the 'appointmentId' and 'clientPhoneNumber' from the JSON data received.
Use the Acuity Scheduling REST API endpoint '/appointments' to POST the appointment confirmation. Structure your request to include the extracted 'appointmentId' and 'clientPhoneNumber' in the body of the POST request.
Ensure the POST request is properly authenticated with your Acuity API credentials to avoid authorization errors.
Test the integration by sending a test SMS through Twilio and verifying that the appointment appears correctly in Acuity Scheduling.

Developer Warnings & API Gotchas

Ensure that the 'appointmentId' in the Twilio payload matches the expected format in Acuity Scheduling; mismatched formats can lead to failed API requests.
Be cautious of time zone discrepancies between Twilio and Acuity; if the appointment times are not aligned, it may cause confusion for clients receiving SMS notifications.
When extracting 'clientPhoneNumber', validate the format to match Acuity's expected input; incorrect formatting may lead to unsuccessful appointment updates.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Twilio... Fetch Custom Actions

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in Twilio... New Call

Do this in Acuity Scheduling Add Coupon Code
When this happens in Twilio... New Phone Number

Do this in Acuity Scheduling Add Package Code
When this happens in Twilio... New Recording

Do this in Acuity Scheduling Add or Update Client

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I can see you're looking at mapping Twilio to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?