Automate Trello & Zendesk

Stop paying for mismatched spreadsheets. Sync data between Trello and Zendesk in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Trello"]
        T1(["Card Archived Legacy"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Zendesk"]
        A1(["Add Comment to Ticket"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Trello and Zendesk operate independently, project updates in Trello can easily be overlooked by support teams using Zendesk. For instance, if a project status changes in Trello, the support team may not be aware and continue to address issues that have already been resolved. This leads to wasted hours as support agents manually check Trello boards for updates, resulting in duplicated efforts and frustrated customers who expect timely responses.

Top Ways to Automate Trello & Zendesk

Automated Ticket Creation: Instantly convert Trello cards into Zendesk tickets, ensuring that customer requests are captured and addressed without manual entry, reducing response times and improving service efficiency.
Real-Time Status Updates: Automatically update Trello cards based on Zendesk ticket status changes, providing your team with real-time visibility into customer support progress and keeping everyone aligned on project timelines.
Centralized Reporting: Generate comprehensive reports that aggregate data from both Trello and Zendesk, enabling data-driven decision-making and a holistic view of project and customer support performance.

How to Build the Trello → Zendesk Sync

In Trello, set up a webhook to listen for changes on the board. Use the endpoint https://api.trello.com/1/webhooks to create a webhook that triggers on card updates.
Configure the webhook to send a payload containing the card ID and the new status to your server endpoint.
On your server, extract the relevant data from the Trello webhook payload, specifically the cardId and newStatus.
Use the Zendesk API to create or update a ticket based on the Trello update. Send a POST request to https://yourdomain.zendesk.com/api/v2/tickets.json with the extracted data, ensuring to include the cardId in the ticket description for reference.
Verify that the ticket is created or updated in Zendesk by checking the response from the API.

Developer Warnings & API Gotchas

Ensure that the card ID from Trello matches the corresponding ticket ID in Zendesk. If there is a mismatch, the support team may not be able to trace the issue back to the project.
Be cautious with the payload size from Trello; if the card description is too lengthy, it may exceed Zendesk's character limit for ticket descriptions, causing the API request to fail.
When updating tickets in Zendesk, remember that the API requires specific fields to be populated. Omitting required fields can lead to unsuccessful updates and create confusion for the support team.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Trello... Card Archived (Legacy)

Do this in Zendesk Add Comment to Ticket
When this happens in Trello... Card Due

Do this in Zendesk Add Tag(s) to Ticket
When this happens in Trello... Card Moved to List

Do this in Zendesk Attach File to Ticket
When this happens in Trello... Card Moved to List (Legacy)

Do this in Zendesk Create Organization
When this happens in Trello... Card Updated

Do this in Zendesk Create Request

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I can see you're looking at mapping Trello to Zendesk. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?