SyncMatrix.
Stripe logo + Zendesk logo

Automate Stripe & Zendesk

Stop paying for mismatched spreadsheets. Sync data between Stripe and Zendesk in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Stripe"]
        T1(["Canceled Subscription"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Zendesk"]
        A1(["Add Comment to Ticket"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When Stripe and Zendesk operate independently, customer support teams face significant challenges in managing payment-related inquiries. For instance, if a customer requests a refund, the support agent must manually cross-reference Stripe's transaction data with Zendesk tickets. This process often leads to lost information regarding payment statuses and customer details, resulting in delayed responses. Agents waste valuable time searching for transaction records, ultimately affecting customer satisfaction and operational efficiency.

Top Ways to Automate Stripe & Zendesk

  • Automated Payment Status Updates: Instantly notify your support team in Zendesk whenever a payment is processed or fails in Stripe, enabling them to provide timely updates to customers without delay.
  • Streamlined Refund Processing: Automatically create a Zendesk ticket when a refund is initiated in Stripe, ensuring that customer inquiries are tracked and resolved efficiently.
  • Comprehensive Customer Insights: Sync customer payment history from Stripe into Zendesk, allowing support agents to access critical billing information directly within the ticketing system, enhancing the quality of customer interactions.

How to Build the Stripe → Zendesk Sync

  1. Set up a webhook in Stripe to listen for account events by using the endpoint: /v1/account. This will allow you to capture updates on connected accounts.
  2. Utilize the endpoint /v1/accounts/{ACCOUNT_ID}/capabilities to retrieve the capabilities of each account. Extract the relevant data such as capabilities and requirements.
  3. For external accounts, call /v1/accounts/{ACCOUNT_ID}/external_accounts to list all external accounts associated with a Stripe account.
  4. Listen for person events using the endpoint /v1/accounts/{ACCOUNT_ID}/persons to gather customer details that may be needed for support inquiries.
  5. Once you have the necessary data, format the payload to include customer details and transaction information.
  6. POST this payload to Zendesk using the endpoint /api/v2/tickets.json, ensuring to include fields like subject, description, and requester to create a new ticket.

Developer Warnings & API Gotchas

  • Ensure that the data structure from Stripe matches the expected format in Zendesk; for example, the requester field in Zendesk requires a specific format for email addresses which must be validated before posting.
  • When extracting capabilities from Stripe, be aware that the requirements field may contain nested objects that need to be flattened before sending to Zendesk.
  • Data synchronization between Stripe and Zendesk may lead to inconsistencies if the webhook events are not processed in the correct order; implement a queue system to manage event handling effectively.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in Stripe... Canceled Subscription
    Do this in Zendesk Add Comment to Ticket
  • When this happens in Stripe... Checkout Session Completed
    Do this in Zendesk Add Tag(s) to Ticket
  • When this happens in Stripe... Create a billing meter event
    Do this in Zendesk Attach File to Ticket
  • When this happens in Stripe... Create a billing meter event adjustment
    Do this in Zendesk Create Organization
  • When this happens in Stripe... Create a webhook endpoint
    Do this in Zendesk Create Request

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I can see you're looking at mapping Stripe to Zendesk. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?