Automate Square & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between Square and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Square"]
        T1(["Completed Payment"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Square processes a payment, the transaction details such as customer name, email, and appointment ID are not automatically sent to Acuity Scheduling. This leads to manual data entry by the scheduling team, who must cross-reference payment records with their appointment calendar. This not only wastes time but also increases the risk of human error, such as mismatched appointments or incorrect customer notifications, causing frustration for both staff and clients.

Top Ways to Automate Square & Acuity Scheduling

Automated Appointment Confirmation: Instantly sync appointment bookings from Acuity Scheduling to Square, ensuring that all transactions are recorded accurately and clients receive immediate confirmations, reducing no-shows and enhancing customer satisfaction.
Streamlined Payment Processing: Automatically generate invoices in Square based on appointments scheduled in Acuity, allowing for seamless payment processing and reducing the risk of billing errors.
Centralized Customer Insights: Consolidate customer data from both platforms to create a comprehensive view of client interactions, enabling personalized marketing strategies and improved service delivery.

How to Build the Square → Acuity Scheduling Sync

Set up a webhook in Square to listen for the 'payment.created' event. This will trigger whenever a new payment is successfully processed.
In the webhook payload, extract the following data:
- customer.name
- customer.email
- appointment.id
Use the Acuity Scheduling API endpoint POST /appointments to create a new appointment entry. Ensure to include the extracted data in the request body, formatted as follows:
```
{ "firstName": "{customer.name}", "lastName": "{customer.name}", "email": "{customer.email}", "appointmentTypeID": "{appointment.id}" }
```
Test the integration by processing a payment in Square and verifying that the appointment is created in Acuity Scheduling with the correct details.

Developer Warnings & API Gotchas

Ensure that the appointment ID from Square corresponds to a valid appointment type in Acuity; otherwise, the API will return an error.
Be cautious with the customer name format; Acuity requires separate first and last name fields, while Square may provide a full name string.
Check for duplicate appointment entries; if the webhook triggers multiple times for the same payment, implement logic to prevent creating duplicate appointments in Acuity.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Square... Completed Payment

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in Square... Fetch Custom Actions

Do this in Acuity Scheduling Add Coupon Code
When this happens in Square... Item Variation

Do this in Acuity Scheduling Add Package Code
When this happens in Square... List Appointment Service

Do this in Acuity Scheduling Add or Update Client

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I can see you're looking at mapping Square to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?