Automate Slack & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between Slack and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Slack"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Slack and Acuity Scheduling operate independently, teams face significant challenges in managing appointments. For instance, when a team member schedules a meeting in Acuity, the corresponding Slack notification may not include essential details like the client's contact information or the meeting agenda. This leads to manual data entry where team members must cross-reference Acuity and Slack, wasting valuable time and increasing the risk of errors in scheduling. The sales team, in particular, spends excessive time ensuring that all meeting details are accurately communicated, ultimately impacting their productivity.

Top Ways to Automate Slack & Acuity Scheduling

Automated Meeting Notifications: Instantly notify team members in Slack when a new appointment is scheduled in Acuity, ensuring everyone is informed and reducing the risk of missed meetings.
Real-Time Availability Updates: Automatically update Slack channels with real-time availability from Acuity, allowing team members to quickly check when colleagues are free for impromptu discussions or meetings.
Streamlined Appointment Reminders: Send automated reminders through Slack for upcoming appointments, helping to minimize no-shows and ensuring that all participants are prepared and present.

How to Build the Slack → Acuity Scheduling Sync

In your Slack workspace, create a new Incoming Webhook by navigating to the Slack API settings and selecting 'Incoming Webhooks'. Choose the channel where notifications will be sent.
Configure the webhook URL provided by Slack to listen for specific events, such as a new appointment created in Acuity.
In Acuity Scheduling, access the REST API documentation and locate the endpoint for creating appointments, typically found at /appointments. Ensure you have the necessary API credentials.
Set up a server-side script that listens to the Slack webhook. When a new appointment is created, extract the relevant data such as appointment time, client name, and service type from the incoming payload.
Format the extracted data into a JSON object that matches the Acuity API requirements, including necessary fields like clientId, startTime, and duration.
POST this JSON object to the Acuity API endpoint /appointments to create the new appointment in Acuity.

Developer Warnings & API Gotchas

Ensure that the client ID used in the JSON payload for Acuity matches the existing client IDs in your Acuity account; otherwise, the appointment creation will fail.
Be cautious with the time zone settings in Acuity; if the appointment time is not correctly formatted in ISO 8601, the API will reject the request.
When extracting data from Slack, confirm that the payload contains all required fields, as missing data can lead to incomplete appointments or errors during the API call.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Slack... Fetch Custom Actions

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in Slack... List Canvas Sections

Do this in Acuity Scheduling Add Coupon Code
When this happens in Slack... List Canvases

Do this in Acuity Scheduling Add Package Code
When this happens in Slack... List Channels available for User

Do this in Acuity Scheduling Add or Update Client

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I can see you're looking at mapping Slack to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?