Automate ServiceTitan & Trello

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Trello in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Trello"]
        A1(["Add Attachment to Card"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When ServiceTitan and Trello operate independently, field service teams often face significant delays in project updates. For instance, when a technician completes a job in ServiceTitan, the data regarding job status and customer feedback may not be reflected in Trello, leading project managers to rely on outdated information. This results in manual data entry where team members must cross-reference job completion reports and update Trello cards, wasting valuable time and increasing the risk of errors in project tracking.

Top Ways to Automate ServiceTitan & Trello

Automated Task Creation: Instantly create Trello cards from ServiceTitan work orders, ensuring that project managers have real-time visibility into field service tasks without manual entry.
Real-Time Status Updates: Automatically update Trello card statuses based on ServiceTitan job progress, keeping all stakeholders informed and aligned on project timelines.
Centralized Reporting: Generate comprehensive reports that aggregate data from both platforms, providing insights into performance metrics and operational efficiency without the need for manual data consolidation.

How to Build the ServiceTitan → Trello Sync

In ServiceTitan, configure a webhook to trigger on job completion. Use the endpoint: POST /api/v1/webhooks/job_completed.
Extract the relevant payload data, including job_id, customer_name, and status.
In your integration layer, map the extracted data to Trello's API format. Prepare a POST request to Trello's endpoint: POST /1/cards.
Include the following JSON body in your POST request: { "name": "Job Completed: {customer_name}", "desc": "Job ID: {job_id}, Status: {status}", "idList": "" }.
Test the integration to ensure that upon job completion in ServiceTitan, a new card is created in Trello with the correct details.

Developer Warnings & API Gotchas

Ensure that the idList in Trello is correctly set; if it references a non-existent list, the card creation will fail without a clear error message.
Be cautious about the data types; the status field from ServiceTitan may need to be translated into Trello's specific workflow states, which could lead to misrepresentations if not handled properly.
When testing, remember that ServiceTitan's webhook may send multiple events for the same job completion under certain conditions, potentially creating duplicate cards in Trello if your integration logic doesn't account for this.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in ServiceTitan... Booking

Do this in Trello Add Attachment to Card
When this happens in ServiceTitan... Booking Providers

Do this in Trello Add Checklist to Card
When this happens in ServiceTitan... Business Units Data

Do this in Trello Add Label to Card
When this happens in ServiceTitan... Campaigns

Do this in Trello Add Member to Board
When this happens in ServiceTitan... Employees Data

Do this in Trello Add Members to Card

SyncMatrix Experts

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I can see you're looking at mapping ServiceTitan to Trello. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?