SyncMatrix.
ServiceTitan logo + Procore logo

Automate ServiceTitan & Procore

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Procore in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Procore"]
        A1(["Create Bid Board Project"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When ServiceTitan and Procore operate independently, field technicians often complete jobs without their work being reflected in Procore's project management tools. For instance, a completed service ticket in ServiceTitan may not automatically update the job status in Procore, leading to discrepancies in project timelines. This results in project managers manually entering job completion data into Procore, wasting hours each week and increasing the risk of errors in project reporting.

Top Ways to Automate ServiceTitan & Procore

  • Automated Data Sync: Ensure real-time updates between ServiceTitan and Procore, eliminating manual data entry and reducing errors in project timelines and billing.
  • Streamlined Labor Tracking: Automatically transfer labor hours logged in ServiceTitan to Procore, providing accurate labor cost tracking and enhancing project budget management.
  • Enhanced Communication: Facilitate seamless communication between field service teams and project managers by syncing job status updates, ensuring everyone is aligned on project progress and timelines.

How to Build the ServiceTitan → Procore Sync

  1. Set up a webhook in ServiceTitan to listen for the 'Job Completed' event. This webhook will trigger whenever a job is marked as complete.
  2. Configure the webhook to send a payload containing relevant data such as job ID, technician name, completion time, and any notes.
  3. In your Procore integration, create a REST API endpoint that accepts POST requests at /vapid/projects/{project_id}/jobs.
  4. Map the incoming data from ServiceTitan to the Procore API. For example, extract the job ID from the webhook payload and use it to identify the corresponding project in Procore.
  5. Send a POST request to the Procore API with the structured data, including the job ID, technician name, and completion time, ensuring the correct format as specified in Procore's API documentation.

Developer Warnings & API Gotchas

  • Ensure that the job ID format from ServiceTitan matches the expected format in Procore to avoid failed API calls.
  • Be cautious with the data types; for example, if Procore expects a date in ISO 8601 format, make sure to convert the timestamp from ServiceTitan accordingly.
  • Handle the case where a job in ServiceTitan is marked complete but not all required fields are populated; this can lead to incomplete records in Procore.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in ServiceTitan... Booking
    Do this in Procore Create Bid Board Project
  • When this happens in ServiceTitan... Booking Providers
    Do this in Procore Create Budget Change
  • When this happens in ServiceTitan... Business Units Data
    Do this in Procore Create Budget Line Item
  • When this happens in ServiceTitan... Campaigns
    Do this in Procore Create Call Log
  • When this happens in ServiceTitan... Employees Data
    Do this in Procore Create Catalog Item

SyncMatrix Experts

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I can see you're looking at mapping ServiceTitan to Procore. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?