Automate ServiceTitan & Podium

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Podium in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Podium"]
        A1(["Cancel an Invoice"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When ServiceTitan and Podium operate independently, critical customer interactions can be lost. For instance, when a technician completes a job in ServiceTitan, the customer feedback request is not automatically sent to Podium. This results in manual data entry by the operations team, who must cross-reference job completion reports with customer contact information. This process not only wastes time but also increases the risk of missing valuable customer insights, as feedback requests may not be sent in a timely manner.

Top Ways to Automate ServiceTitan & Podium

Streamlined Communication: Automatically sync customer interactions from Podium to ServiceTitan, ensuring your field teams have access to the latest customer feedback and inquiries, enhancing responsiveness and service quality.
Efficient Scheduling: Leverage real-time updates between platforms to optimize technician schedules based on customer preferences and feedback, reducing downtime and improving overall operational efficiency.
Comprehensive Reporting: Generate unified reports that combine data from both ServiceTitan and Podium, providing insights into customer satisfaction and service performance, enabling data-driven decisions for continuous improvement.

How to Build the ServiceTitan → Podium Sync

In ServiceTitan, configure a Standard Webhook to trigger on the 'Job Completed' event. This webhook will send a payload containing customer details and job information.
Set the webhook URL to point to your integration endpoint, which will handle the incoming data.
In your integration endpoint, extract the following payload data: customer.name, customer.email, job.id, and job.feedback_request_sent.
Construct a POST request to the Podium REST API endpoint https://api.podium.com/v1/messages. Include the extracted data in the request body, specifically mapping customer.name to message.recipient_name, customer.email to message.recipient_email, and job.id to message.job_id.
Ensure that the job.feedback_request_sent field is set to true in the payload to prevent duplicate feedback requests from being sent to Podium.

Developer Warnings & API Gotchas

Ensure that the customer email field in ServiceTitan is correctly formatted before sending to Podium; otherwise, the API may reject the request.
If a job is marked as completed but the feedback request is not sent, you might end up with duplicate entries in Podium if the same job triggers multiple webhooks due to retries.
Verify that the job ID format in ServiceTitan matches the expected format in Podium; mismatched formats can lead to data being incorrectly associated with the wrong customer feedback.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in ServiceTitan... Booking

Do this in Podium Cancel an Invoice
When this happens in ServiceTitan... Booking Providers

Do this in Podium Create an Invoice
When this happens in ServiceTitan... Business Units Data

Do this in Podium Process a List of Events by the Data Feed
When this happens in ServiceTitan... Campaigns

Do this in Podium Process an Event by the Data Feed
When this happens in ServiceTitan... Employees Data

Do this in Podium Refund an Invoice

SyncMatrix Experts

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I can see you're looking at mapping ServiceTitan to Podium. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?