Automate ServiceTitan & Intercom

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Intercom in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Intercom"]
        A1(["Add Event Legacy"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When ServiceTitan and Intercom operate independently, critical customer information often falls through the cracks. For instance, when a service appointment is completed in ServiceTitan, the details such as customer feedback and service notes may not be automatically relayed to Intercom. This results in the Customer Support team manually entering data into Intercom, wasting valuable time and increasing the likelihood of human error. As a result, customer inquiries may go unanswered or lack context, leading to a frustrating experience for both customers and support agents.

Top Ways to Automate ServiceTitan & Intercom

Automated Customer Notifications: Instantly notify customers about appointment confirmations, delays, or service updates directly through Intercom, ensuring they are always informed and engaged.
Streamlined Ticket Management: Automatically create and update service tickets in ServiceTitan based on customer inquiries received in Intercom, reducing manual entry and improving response times.
Enhanced Customer Insights: Sync customer interaction data between both platforms to gain a comprehensive view of customer history, enabling personalized service and proactive support strategies.

How to Build the ServiceTitan → Intercom Sync

In ServiceTitan, configure a webhook to trigger on the 'Appointment Completed' event. This webhook should be set to send a POST request to your designated endpoint.
Set up a listener on your server to capture the incoming webhook data. Extract the relevant payload, which includes customer ID, service details, and feedback.
Using the extracted data, construct a JSON object that matches the Intercom API requirements for creating a new conversation.
Send a POST request to the Intercom API endpoint at https://api.intercom.io/conversations with the constructed JSON object, ensuring to include the necessary authentication headers.
Verify that the data has been correctly inserted into Intercom by checking the conversation history for the corresponding customer ID.

Developer Warnings & API Gotchas

Ensure that the customer ID from ServiceTitan matches the user ID format in Intercom; mismatched IDs will result in failed API calls.
Be cautious with the payload size; Intercom has a maximum limit on the size of the JSON object that can be sent in a single API request.
When mapping service details, ensure that any special characters in feedback are properly encoded to avoid JSON parsing errors when sending to Intercom.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in ServiceTitan... Booking

Do this in Intercom Add Event (Legacy)
When this happens in ServiceTitan... Booking Providers

Do this in Intercom Add Note
When this happens in ServiceTitan... Business Units Data

Do this in Intercom Add Tag to Contact
When this happens in ServiceTitan... Campaigns

Do this in Intercom Add Tag to User (Legacy)
When this happens in ServiceTitan... Employees Data

Do this in Intercom Add/Remove Tag on Company

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I can see you're looking at mapping ServiceTitan to Intercom. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?