Automate ServiceTitan & HubSpot

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and HubSpot in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["HubSpot"]
        A1(["Add Contact to List"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When ServiceTitan and Hubspot operate independently, field service teams often face significant delays in client follow-ups. For example, when a job is completed in ServiceTitan, the details such as service date, technician notes, and client feedback are not automatically transferred to Hubspot. This results in the marketing team manually entering this data into Hubspot, leading to potential errors and lost customer insights. The sales team is left waiting for this critical information, which can hinder timely outreach and affect overall customer satisfaction.

Top Ways to Automate ServiceTitan & HubSpot

Automated Lead Management: Seamlessly transfer leads from HubSpot to ServiceTitan, ensuring that your field service teams have real-time access to customer information, enabling timely follow-ups and reducing the risk of lost opportunities.
Streamlined Appointment Scheduling: Automatically sync appointments between ServiceTitan and HubSpot, allowing for instant updates and notifications, which minimizes scheduling conflicts and enhances customer satisfaction.
Unified Reporting and Analytics: Consolidate data from both platforms to generate comprehensive reports that provide insights into customer interactions, service performance, and marketing effectiveness, empowering your teams to make informed decisions and drive growth.

How to Build the ServiceTitan → HubSpot Sync

In ServiceTitan, configure a webhook to trigger on job completion. Use the endpoint: https://your-service-titan-instance.com/api/v1/webhooks/job_completed.
Set the webhook to send a payload that includes the job ID, service date, technician notes, and client feedback.
In your Hubspot account, create a new endpoint to listen for incoming data at https://api.hubapi.com/contacts/v1/contact.
Extract the relevant data from the ServiceTitan webhook payload, specifically the job ID, service date, technician notes, and client feedback.
Use a POST request to the Hubspot endpoint with the extracted data formatted as JSON, ensuring to map the job ID to a unique identifier in Hubspot.

Developer Warnings & API Gotchas

Ensure that the job ID from ServiceTitan is correctly mapped to a unique property in Hubspot; otherwise, duplicate entries may occur.
Be cautious of data types; for instance, Hubspot may require date formats in ISO 8601, while ServiceTitan may use a different format.
When extracting technician notes, ensure that any special characters are properly encoded to avoid JSON parsing errors in Hubspot.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in ServiceTitan... Booking

Do this in HubSpot Add Contact to List
When this happens in ServiceTitan... Booking Providers

Do this in HubSpot Add Contact to Workflow
When this happens in ServiceTitan... Business Units Data

Do this in HubSpot Create Associations
When this happens in ServiceTitan... Campaigns

Do this in HubSpot Create COS Blog Post
When this happens in ServiceTitan... Employees Data

Do this in HubSpot Create CRM Object

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I can see you're looking at mapping ServiceTitan to HubSpot. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?