Automate ServiceTitan & Google Forms

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Google Forms in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Google Forms"]
        A1(["API Action"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When ServiceTitan and Google Forms operate independently, field technicians often spend hours manually entering job details into Google Forms after completing a service call. This leads to discrepancies in customer data, such as incorrect job completion times and missing service notes. The operations team is left sifting through inconsistent records, wasting time reconciling data between systems instead of focusing on improving service quality.

Top Ways to Automate ServiceTitan & Google Forms

Automated Data Transfer: Instantly sync customer responses from Google Forms directly into ServiceTitan, eliminating manual entry and ensuring accurate, real-time data availability.
Streamlined Job Scheduling: Automatically create and assign service jobs in ServiceTitan based on form submissions, reducing response times and improving service efficiency.
Enhanced Reporting: Generate comprehensive reports that combine data from both platforms, providing insights into customer feedback and service performance for informed decision-making.

How to Build the ServiceTitan → Google Forms Sync

In ServiceTitan, navigate to the Webhooks settings and create a new webhook that triggers on the 'Job Completed' event.
Configure the webhook to send a POST request to your integration endpoint, including the following payload data: {"job_id": "{{job.id}}", "customer_name": "{{customer.name}}", "completion_time": "{{job.completed_at}}", "service_notes": "{{job.notes}}"}.
On your integration server, set up an endpoint that listens for incoming POST requests from ServiceTitan.
Upon receiving the webhook, extract the job details from the payload, focusing on job_id, customer_name, completion_time, and service_notes.
Construct a POST request to the Google Forms API endpoint https://forms.googleapis.com/v1/forms/{formId}/responses with the extracted data formatted according to the Google Forms schema.
Ensure the POST request includes the necessary authentication headers and the body formatted as {"values": {"Customer Name": "{{customer_name}}", "Completion Time": "{{completion_time}}", "Service Notes": "{{service_notes}}"}}.

Developer Warnings & API Gotchas

Ensure that the field names in the Google Forms API match exactly with the keys you use in the payload from ServiceTitan; otherwise, the data will not populate correctly.
Be cautious with date formats; ServiceTitan may send timestamps in UTC, while Google Forms may expect local time formats, leading to incorrect data entries.
Double-check the webhook configuration in ServiceTitan to ensure it is correctly set to trigger only on 'Job Completed' events to avoid unnecessary data entries for other job statuses.

SyncMatrix Experts

Available for Hire

We are an AI-powered automation team. We build custom, reliable API workflows that eliminate manual data entry.

Speak with an Integration Architect

We build custom API workflows that don't hit rate limits.

I can see you're looking at mapping ServiceTitan to Google Forms. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?