SyncMatrix.
ServiceTitan logo + Google Calendar logo

Automate ServiceTitan & Google Calendar

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Google Calendar in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Google Calendar"]
        A1(["Add Attendees to Event"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When ServiceTitan and Google Calendar operate independently, scheduling conflicts often arise, leading to missed appointments and frustrated customers. For instance, if a technician's availability is updated in ServiceTitan but not reflected in Google Calendar, a client may receive a confirmation for a time slot that is no longer available. This discrepancy forces office staff to manually cross-reference schedules, wasting valuable time and increasing the risk of human error in data entry.

Top Ways to Automate ServiceTitan & Google Calendar

  • Real-Time Sync: Automatically sync appointments between ServiceTitan and Google Calendar, ensuring that any changes made in one platform are instantly reflected in the other, eliminating scheduling conflicts.
  • Automated Reminders: Set up automated reminders for upcoming appointments, reducing no-shows and improving customer communication by sending notifications directly from Google Calendar.
  • Streamlined Reporting: Generate comprehensive reports that pull data from both platforms, providing insights into technician availability and performance without manual data aggregation.

How to Build the ServiceTitan → Google Calendar Sync

  1. In ServiceTitan, configure a webhook to trigger on the 'Appointment Scheduled' event. This webhook will send a payload containing the appointment details, including the technician's name, date, time, and customer contact information.
  2. Set the webhook URL to your integration endpoint that will handle the incoming data from ServiceTitan.
  3. In your integration code, extract the relevant fields from the ServiceTitan webhook payload, specifically: 'technician_name', 'appointment_date', 'appointment_time', and 'customer_email'.
  4. Construct a POST request to the Google Calendar API endpoint: https://www.googleapis.com/calendar/v3/calendars/primary/events.
  5. In the POST request body, format the extracted data into the required JSON structure, including 'summary' as the appointment title, 'start' and 'end' times, and 'attendees' with the customer's email.
  6. Send the POST request to Google Calendar to create the event, ensuring to handle any response errors appropriately.

Developer Warnings & API Gotchas

  • Ensure that the time zone in the ServiceTitan payload matches the time zone settings in Google Calendar; otherwise, appointments may appear at incorrect times.
  • When mapping the 'customer_email' field, verify that it is a valid email format to avoid API errors when creating calendar events.
  • Be cautious with appointment overlaps; if multiple appointments are scheduled for the same time, the integration should handle these cases to prevent double bookings in Google Calendar.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in ServiceTitan... Booking
    Do this in Google Calendar Add Attendee(s) to Event
  • When this happens in ServiceTitan... Booking Providers
    Do this in Google Calendar Create Calendar
  • When this happens in ServiceTitan... Business Units Data
    Do this in Google Calendar Create Detailed Event
  • When this happens in ServiceTitan... Campaigns
    Do this in Google Calendar Delete Event
  • When this happens in ServiceTitan... Employees Data
    Do this in Google Calendar Move Event to Another Calendar

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I can see you're looking at mapping ServiceTitan to Google Calendar. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?