Automate ServiceTitan & Asana

Stop paying for mismatched spreadsheets. Sync data between ServiceTitan and Asana in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ServiceTitan"]
        T1(["Booking"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Asana"]
        A1(["Add Tag to Task"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When ServiceTitan and Asana operate independently, field technicians may complete jobs in ServiceTitan without corresponding project updates in Asana. For instance, job completion data, including notes and time logs, may not automatically reflect in Asana tasks. This leads to project managers manually entering job completion details, wasting hours each week on data entry and risking inaccuracies that can affect project timelines and resource allocation.

Top Ways to Automate ServiceTitan & Asana

Automated Task Creation: Automatically generate Asana tasks from ServiceTitan work orders, ensuring that project managers are always aware of field service commitments and can allocate resources efficiently.
Real-Time Status Updates: Sync updates between ServiceTitan and Asana, allowing teams to track project progress and field service statuses in real-time, minimizing miscommunication and enhancing collaboration.
Centralized Reporting: Consolidate data from both platforms into a unified reporting dashboard, providing insights into operational performance and enabling data-driven decision-making for continuous improvement.

How to Build the ServiceTitan → Asana Sync

Set up a webhook in ServiceTitan to listen for the 'Job Completed' event. This can be done in the ServiceTitan webhook settings.
Configure the webhook to send a payload that includes the job ID, technician notes, and completion timestamp to your designated endpoint.
On your server, create an endpoint to receive the webhook payload. Extract the job ID, notes, and timestamp from the incoming JSON data.
Using the Asana REST API, construct a POST request to the '/tasks/{task_gid}/stories' endpoint. Replace {task_gid} with the corresponding Asana task ID linked to the job.
In the POST request body, include the extracted notes and completion timestamp in the required format. Ensure to set the 'Content-Type' header to 'application/json'.
Test the integration by completing a job in ServiceTitan and verifying that the notes appear in the corresponding Asana task.

Developer Warnings & API Gotchas

Ensure that the job ID in ServiceTitan matches the task ID in Asana. If there’s a mismatch, the notes will not appear in the correct task.
When extracting notes from the webhook payload, be cautious of special characters that may need to be escaped in the JSON format for the Asana API.
Asana may not accept empty notes or timestamps. Validate that both fields are populated before sending the POST request to avoid errors.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in ServiceTitan... Booking

Do this in Asana Add Tag to Task
When this happens in ServiceTitan... Booking Providers

Do this in Asana Add Task to Section of Project
When this happens in ServiceTitan... Business Units Data

Do this in Asana Add Task to Section of Project (Legacy)
When this happens in ServiceTitan... Campaigns

Do this in Asana Attach File
When this happens in ServiceTitan... Employees Data

Do this in Asana Create Comment/Story

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I can see you're looking at mapping ServiceTitan to Asana. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?