Automate SendGrid & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between SendGrid and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["SendGrid"]
        T1(["Email Templates List"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Sendgrid and Acuity-scheduling operate independently, appointment confirmations sent via email can become misaligned with actual bookings. For instance, if a client schedules an appointment through Acuity, the email confirmation generated by Sendgrid may not include the correct date or time, leading to confusion. The scheduling team is then forced to manually cross-reference emails with the Acuity dashboard, wasting valuable time and increasing the risk of double bookings.

Top Ways to Automate SendGrid & Acuity Scheduling

Automated Appointment Confirmations: Instantly send personalized email confirmations via SendGrid whenever a client books an appointment through Acuity Scheduling, ensuring they have all the necessary details at their fingertips.
Follow-Up Reminders: Automatically trigger reminder emails to clients 24 hours before their scheduled appointments, reducing no-show rates and enhancing client engagement.
Post-Appointment Feedback Requests: After each appointment, automatically send a feedback survey through SendGrid to gather insights and improve service quality, fostering a culture of continuous improvement.

How to Build the SendGrid → Acuity Scheduling Sync

Set up a webhook in Sendgrid to listen for the 'email.delivered' event. This will trigger when an email confirmation is successfully sent.
In the webhook payload, extract the 'email' and 'timestamp' fields from the JSON object.
Use the extracted 'email' to query Acuity-scheduling's API at the endpoint GET /appointments to find the corresponding appointment using the client's email.
Once the appointment is retrieved, extract the appointment details, including 'date' and 'time'.
Prepare a JSON object with the appointment details and POST it to Acuity-scheduling's endpoint POST /appointments/update to ensure that the appointment reflects the correct email confirmation status.

Developer Warnings & API Gotchas

If the email address in Sendgrid does not exactly match the one in Acuity-scheduling, the query to GET /appointments will return no results, leading to data mismatches.
Ensure that the timestamp from Sendgrid is correctly formatted when sending to Acuity; otherwise, the appointment may be recorded with an incorrect date or time.
Be aware of potential duplicate entries in Acuity-scheduling if the webhook triggers multiple times for the same email event without proper checks in place.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in SendGrid... Email Templates List

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in SendGrid... Fetch Custom Actions

Do this in Acuity Scheduling Add Coupon Code

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I can see you're looking at mapping SendGrid to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?