Automate Podium & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between Podium and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Podium"]
        T1(["Get Invoices for Dynamic Dropdowns"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Podium and Acuity-scheduling operate independently, appointment confirmations sent via Podium often fail to update in Acuity, leading to double bookings. For instance, if a customer schedules an appointment through Podium, the scheduling team must manually enter that data into Acuity, risking human error. This manual entry wastes hours each week for the customer service team, who are constantly cross-referencing both platforms to ensure accuracy.

Top Ways to Automate Podium & Acuity Scheduling

Automated Appointment Reminders: Automatically send personalized reminders to clients via SMS or email through Podium, ensuring they never miss an appointment scheduled in Acuity.
Real-Time Feedback Collection: After each appointment, trigger automated requests for feedback through Podium, allowing you to gather insights and improve service quality without manual follow-up.
Centralized Client Data Management: Sync client information between Podium and Acuity Scheduling to eliminate duplicate entries, ensuring your team has access to the most up-to-date records for enhanced customer interactions.

How to Build the Podium → Acuity Scheduling Sync

Set up a webhook in Podium to listen for the 'Appointment Created' event. This will trigger whenever a new appointment is scheduled.
Configure the webhook to send a POST request to your server with the payload containing the appointment details, including customer name, appointment time, and contact information.
On your server, extract the relevant data from the webhook payload, specifically the 'customerName', 'appointmentTime', and 'contactInfo'.
Use the Acuity-scheduling REST API endpoint '/appointments' to insert the new appointment. Construct a POST request with the extracted data in the following format: { 'firstName': customerName, 'lastName': '', 'startTime': appointmentTime, 'email': contactInfo }.
Test the integration thoroughly to ensure that every appointment created in Podium is accurately reflected in Acuity-scheduling.

Developer Warnings & API Gotchas

Ensure that the 'startTime' in the Acuity API matches the expected format (ISO 8601), otherwise the appointment will fail to create.
Be cautious with time zone differences; if Podium sends appointment times in UTC but Acuity expects local time, conversions must be handled correctly before the API call.
Check that the customer contact information is complete; missing fields can cause the API request to fail, resulting in lost appointments.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Podium... Get Invoices for Dynamic Dropdowns

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in Podium... Get Locations

Do this in Acuity Scheduling Add Coupon Code
When this happens in Podium... New Campaign

Do this in Acuity Scheduling Add Package Code
When this happens in Podium... New Cancelled Invoice

Do this in Acuity Scheduling Add or Update Client

SyncMatrix Experts

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I can see you're looking at mapping Podium to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?