Automate Klaviyo & ServiceTitan

Stop paying for mismatched spreadsheets. Sync data between Klaviyo and ServiceTitan in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Klaviyo"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["ServiceTitan"]
        A1(["Apply Tag to Customer"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Klaviyo and ServiceTitan operate independently, customer data such as appointment confirmations and service reminders can become misaligned. For instance, if a customer books a service through ServiceTitan, but the confirmation email isn't triggered in Klaviyo, the marketing team may end up sending promotional emails to customers who are already engaged with a service. This results in wasted marketing efforts and customer confusion, leading to a loss of trust. The customer support team then spends excessive time manually reconciling these discrepancies, detracting from their core responsibilities.

Top Ways to Automate Klaviyo & ServiceTitan

Automated Customer Segmentation: Sync customer data from ServiceTitan to Klaviyo to create targeted segments based on service history, enabling personalized marketing campaigns that resonate with specific customer needs.
Real-Time Campaign Triggers: Set up automated triggers in Klaviyo based on ServiceTitan events, such as completed jobs or customer feedback, to send timely follow-up emails that enhance customer engagement and loyalty.
Comprehensive Reporting: Generate unified reports that combine marketing performance from Klaviyo with service metrics from ServiceTitan, providing insights that drive strategic decision-making and optimize both marketing and service operations.

How to Build the Klaviyo → ServiceTitan Sync

In Klaviyo, set up a standard webhook to trigger when a new event occurs, such as a 'Service Scheduled' event. This webhook should point to your integration endpoint.
Configure the webhook to send relevant data, including customer email, service type, and scheduled date.
On your integration endpoint, listen for incoming POST requests from Klaviyo. Extract the payload data, which will include the customer's email and service details.
Use the extracted data to format a POST request to the ServiceTitan API endpoint: https://api.servicetitan.com/v1/appointments. Include the necessary fields such as customer email, service type, and appointment date in the request body.
Test the integration by scheduling a service in ServiceTitan and ensuring that the corresponding data is received and processed correctly in Klaviyo.

Developer Warnings & API Gotchas

Ensure the customer email format in Klaviyo matches the expected format in ServiceTitan; discrepancies can lead to failed API requests.
When mapping service types, confirm that the service identifiers in Klaviyo align with those in ServiceTitan to prevent data misrouting.
Be cautious of time zone differences when sending appointment dates; ensure that the date format is consistent between Klaviyo and ServiceTitan to avoid scheduling errors.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Klaviyo... Fetch Custom Actions

Do this in ServiceTitan Apply Tag to Customer
When this happens in Klaviyo... Get List

Do this in ServiceTitan Assign Technicians
When this happens in Klaviyo... Get Metric

Do this in ServiceTitan Attach Job
When this happens in Klaviyo... Get Tag

Do this in ServiceTitan Cancel Appointment
When this happens in Klaviyo... New Campaign

Do this in ServiceTitan Create Appointment

SyncMatrix Experts

Available for Hire

We are an AI-powered automation team. We build custom, reliable API workflows that eliminate manual data entry.

Speak with an Integration Architect

We build custom API workflows that don't hit rate limits.

I can see you're looking at mapping Klaviyo to ServiceTitan. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?