Automate Klaviyo & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between Klaviyo and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Klaviyo"]
        T1(["Fetch Custom Actions"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Klaviyo and Acuity-scheduling operate independently, customer appointment data often fails to sync with marketing efforts. For instance, if a customer books an appointment through Acuity, the marketing team in Klaviyo may not receive this information, leading to missed opportunities for targeted follow-up emails. The marketing team spends hours manually cross-referencing appointment data with email lists, resulting in wasted resources and potential customer disengagement.

Top Ways to Automate Klaviyo & Acuity Scheduling

Automated Appointment Reminders: Automatically send personalized email reminders through Klaviyo to clients who book appointments via Acuity Scheduling, reducing no-shows and enhancing customer satisfaction.
Targeted Follow-Up Campaigns: Trigger tailored email campaigns based on client interactions in Acuity, such as post-appointment follow-ups or feedback requests, ensuring timely communication and improved engagement.
Centralized Customer Insights: Sync customer data between Klaviyo and Acuity to create comprehensive profiles, allowing for better segmentation and targeted marketing strategies based on appointment history and preferences.

How to Build the Klaviyo → Acuity Scheduling Sync

In Klaviyo, navigate to the 'Webhooks' section and create a standard webhook that triggers on the 'Appointment Scheduled' event.
Set the webhook URL to point to your server endpoint that will handle the incoming data from Klaviyo.
In your server code, extract the relevant payload data from the Klaviyo webhook, focusing on fields like 'customer_email', 'appointment_time', and 'service_type'.
Format this data according to Acuity's API specifications, ensuring the structure matches the required fields for the 'Create Appointment' endpoint.
Make a POST request to the Acuity-scheduling API at the endpoint '/appointments' with the formatted JSON payload containing the extracted data.
Handle the response from Acuity to confirm the appointment was successfully created and log any errors for troubleshooting.

Developer Warnings & API Gotchas

Ensure that the 'customer_email' field from Klaviyo matches the email format expected by Acuity; discrepancies can cause appointment creation to fail.
Be aware that Acuity requires specific date-time formatting (ISO 8601); if Klaviyo sends a different format, the API call will return an error.
When extracting 'service_type', confirm that it matches the service IDs defined in Acuity; using incorrect IDs will prevent successful appointment creation.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Klaviyo... Fetch Custom Actions

Do this in Acuity Scheduling Add Blocked Off Time
When this happens in Klaviyo... Get List

Do this in Acuity Scheduling Add Coupon Code
When this happens in Klaviyo... Get Metric

Do this in Acuity Scheduling Add Package Code
When this happens in Klaviyo... Get Tag

Do this in Acuity Scheduling Add or Update Client

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I can see you're looking at mapping Klaviyo to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?