Automate Jobber & Zendesk

Stop paying for mismatched spreadsheets. Sync data between Jobber and Zendesk in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Jobber"]
        T1(["Client Updated"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Zendesk"]
        A1(["Add Comment to Ticket"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Jobber and Zendesk operate independently, field service teams often face delays in customer support due to missing job details. For instance, if a job is completed in Jobber but the completion status does not automatically update in Zendesk, customer support agents may spend unnecessary time manually checking Jobber for job status updates. This leads to wasted hours as agents juggle between systems, trying to provide accurate information to customers without real-time access to relevant job details.

Top Ways to Automate Jobber & Zendesk

Seamless Ticket Management: Automatically sync customer support tickets from Zendesk to Jobber, ensuring field technicians have immediate access to the latest customer issues and service requests.
Real-Time Status Updates: Enable real-time updates between Jobber and Zendesk, allowing customer support agents to provide accurate information on service status, reducing customer inquiries and enhancing satisfaction.
Automated Follow-Ups: Implement automated follow-up workflows that trigger after a service job is completed, sending customer satisfaction surveys via Zendesk and updating Jobber with feedback for continuous improvement.

How to Build the Jobber → Zendesk Sync

In Jobber, configure a webhook to trigger on job completion. Set the webhook to listen to the endpoint: https://your-jobber-url.com/webhooks/jobs/completed.
In the webhook payload, extract the following data: { 'job_id': '{{job.id}}', 'customer_name': '{{customer.name}}', 'status': '{{job.status}}' }.
Set up a server to receive the webhook payload. Ensure it processes the incoming JSON data and prepares it for the next step.
Use the Zendesk API to insert a new ticket or update an existing ticket. POST to the endpoint: https://your-zendesk-url.com/api/v2/tickets.json.
Map the extracted data to the Zendesk ticket fields. For example, use { 'ticket': { 'subject': 'Job Completed - {{customer_name}}', 'description': 'Job ID: {{job_id}}, Status: {{status}}' } }.
Test the integration by completing a job in Jobber and verifying that the ticket is created or updated in Zendesk with the correct information.

Developer Warnings & API Gotchas

Ensure that the job status in Jobber matches the expected statuses in Zendesk. If Jobber has custom statuses, you may need to implement a mapping function to translate these into Zendesk's predefined statuses.
Be cautious with the data types when sending payloads to Zendesk. For instance, if Jobber sends a job ID as an integer but Zendesk expects it as a string, this could lead to failed API calls.
Verify that the webhook from Jobber is configured to send data only for relevant job statuses. If it sends every job status change, it may overwhelm Zendesk with unnecessary updates.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Jobber... Client Updated

Do this in Zendesk Add Comment to Ticket
When this happens in Jobber... Invoice Updated

Do this in Zendesk Add Tag(s) to Ticket
When this happens in Jobber... Job Closed

Do this in Zendesk Attach File to Ticket
When this happens in Jobber... Job Completed

Do this in Zendesk Create Organization
When this happens in Jobber... Job Updated

Do this in Zendesk Create Request

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I can see you're looking at mapping Jobber to Zendesk. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?