Automate Jobber & Twilio

Stop paying for mismatched spreadsheets. Sync data between Jobber and Twilio in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Jobber"]
        T1(["Client Updated"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Twilio"]
        A1(["Call Legacy"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Jobber and Twilio operate in isolation, field service teams often face significant delays in communication with clients. For instance, if a technician updates a job status in Jobber, that change may not be reflected in Twilio, leading to clients receiving outdated SMS notifications about job progress. This discrepancy forces customer service representatives to manually check Jobber for updates and then send individual messages via Twilio, wasting valuable time and increasing the risk of human error in communication.

Top Ways to Automate Jobber & Twilio

Automated Appointment Reminders: Automatically send SMS reminders to customers about upcoming appointments scheduled in Jobber, reducing no-shows and enhancing customer satisfaction.
Real-Time Status Updates: Instantly notify customers via Twilio when a technician is en route or when job status changes, ensuring transparency and improving communication.
Streamlined Work Order Notifications: Automatically send work order details and updates to field technicians through SMS, ensuring they have the latest information at their fingertips and can respond quickly to changes.

How to Build the Jobber → Twilio Sync

In Jobber, configure a webhook to trigger on job status updates by setting up a new webhook in the Jobber dashboard. Use the endpoint: https://api.jobber.com/v1/webhooks.
Set the webhook to listen for the job.updated event, which will send a payload containing the job ID and updated status.
Extract the relevant data from the webhook payload, specifically the job ID and the new status.
Using the extracted job ID, make a GET request to the Jobber API at https://api.jobber.com/v1/jobs/{job_id} to retrieve additional job details such as the client's phone number.
Once you have the job details, format an SMS message with the updated job status and client information.
Make a POST request to Twilio's API at https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Messages.json with the formatted SMS message, including the 'To' parameter set to the client's phone number and the 'From' parameter set to your Twilio number.
Test the integration by updating a job in Jobber and verifying that the SMS is sent correctly through Twilio.

Developer Warnings & API Gotchas

Ensure that the job ID mapping between Jobber and Twilio is consistent; if the job ID format differs, the GET request to Jobber may fail, leading to incomplete SMS messages.
When formatting the SMS message, be cautious of character limits imposed by Twilio; if your message exceeds 160 characters, it may be split into multiple messages, leading to confusion for the recipient.
Verify that the phone number format retrieved from Jobber matches Twilio's required format (E.164); otherwise, the SMS may not be sent successfully.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Jobber... Client Updated

Do this in Twilio Call (Legacy)
When this happens in Jobber... Invoice Updated

Do this in Twilio Call Phone
When this happens in Jobber... Job Closed

Do this in Twilio SMS (Legacy)
When this happens in Jobber... Job Completed

Do this in Twilio Send SMS
When this happens in Jobber... Job Updated

Do this in Twilio Send WhatsApp Message

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I can see you're looking at mapping Jobber to Twilio. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?