Automate Jobber & Intercom

Stop paying for mismatched spreadsheets. Sync data between Jobber and Intercom in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Jobber"]
        T1(["Client Updated"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Intercom"]
        A1(["Add Event Legacy"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Jobber and Intercom operate in isolation, field service teams often face delays in customer communication. For instance, if a job status update occurs in Jobber, such as a job being completed, that information may not be relayed to Intercom. As a result, customer support representatives manually enter updates into Intercom, leading to potential errors and outdated information. This manual data entry not only wastes time but also frustrates the support team as they struggle to provide accurate and timely responses to customer inquiries.

Top Ways to Automate Jobber & Intercom

Automated Customer Follow-Ups: Instantly send follow-up messages via Intercom after a job is completed in Jobber, ensuring customers receive timely updates and enhancing their experience.
Real-Time Job Status Updates: Automatically notify customers of job status changes through Intercom, reducing the need for manual communication and keeping clients informed throughout the service process.
Streamlined Lead Management: Capture leads from Intercom chats and automatically create new jobs in Jobber, ensuring no potential business slips through the cracks and improving conversion rates.

How to Build the Jobber → Intercom Sync

In Jobber, configure a webhook to trigger on job status updates. Set the webhook URL to your server endpoint that will handle the incoming data.
Ensure the webhook payload includes the job ID, status, and customer details. For example, the payload should look like: { 'job_id': '12345', 'status': 'completed', 'customer': { 'id': '67890', 'name': 'John Doe' } }.
On your server, create an endpoint to receive the webhook data from Jobber. Extract the relevant fields: job ID, status, and customer ID.
Use the Intercom REST API to insert a new event. Construct the POST request to https://api.intercom.io/events with the following payload: { 'event_name': 'Job Completed', 'created_at': , 'user_id': '', 'metadata': { 'job_id': '12345', 'status': 'completed' } }.
Test the integration by completing a job in Jobber and verifying that the event appears in Intercom for the corresponding customer.

Developer Warnings & API Gotchas

Ensure that the job status in Jobber matches the expected event names in Intercom; mismatched names can lead to confusion when tracking events.
Be cautious with the customer ID mapping; if the customer does not exist in Intercom, the event will fail to post, resulting in lost updates.
When handling timestamps, ensure that the format aligns with Intercom's requirements; using an incorrect format can cause the event to be rejected.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Jobber... Client Updated

Do this in Intercom Add Event (Legacy)
When this happens in Jobber... Invoice Updated

Do this in Intercom Add Note
When this happens in Jobber... Job Closed

Do this in Intercom Add Tag to Contact
When this happens in Jobber... Job Completed

Do this in Intercom Add Tag to User (Legacy)
When this happens in Jobber... Job Updated

Do this in Intercom Add/Remove Tag on Company

SyncMatrix Experts

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I can see you're looking at mapping Jobber to Intercom. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?