Automate Intercom & Stripe

Stop paying for mismatched spreadsheets. Sync data between Intercom and Stripe in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Intercom"]
        T1(["Contact Replied"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Stripe"]
        A1(["Accept a quote"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Intercom and Stripe operate independently, customer support teams often face significant challenges. For instance, when a customer inquires about their payment status, support agents may need to manually check Stripe for account details, leading to delays and potential errors. This results in lost time as agents switch between platforms, and critical information such as payment history or account status may not be readily available, leading to frustrated customers and increased ticket resolution times.

Top Ways to Automate Intercom & Stripe

Automated Payment Notifications: Instantly notify customers via Intercom when their payment is processed or if there are any issues, ensuring they are always informed and reducing support inquiries.
Seamless Customer Onboarding: Automatically create and manage customer profiles in Intercom based on Stripe payment data, allowing for personalized onboarding experiences and targeted follow-ups.
Effortless Subscription Management: Enable customers to manage their subscriptions directly through Intercom, with real-time updates from Stripe, streamlining the process and enhancing customer satisfaction.

How to Build the Intercom → Stripe Sync

In Intercom, configure a webhook to listen for the 'New Conversation' event. This will trigger whenever a customer initiates a chat.
Extract the customer's email address from the payload of the webhook. This will be used to query Stripe for account details.
Use the extracted email to call the Stripe API endpoint GET /v1/accounts to retrieve the corresponding Stripe account information.
If the account does not exist, use POST /v1/accounts to create a new account in Stripe, passing necessary parameters such as email and type.
For existing accounts, create an account link using POST /v1/account_links to facilitate payment processing, and send this link back to the Intercom conversation.
Ensure that any updates to account status in Stripe are communicated back to Intercom using the appropriate webhook configuration.

Developer Warnings & API Gotchas

Ensure that the email format in Intercom matches the expected format in Stripe, as discrepancies can lead to failed account lookups.
When creating a new account in Stripe, be cautious about the required fields; missing parameters can result in account creation errors.
Be aware of the payload size limitations when sending data between the two systems; large datasets may need to be paginated or truncated to avoid errors.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Intercom... Contact Replied

Do this in Stripe Accept a quote
When this happens in Intercom... Fetch Custom Actions

Do this in Stripe Activate a billing alert
When this happens in Intercom... Lead Added Email

Do this in Stripe Approve a review
When this happens in Intercom... Lead Added Email (Legacy)

Do this in Stripe Archive a billing alert
When this happens in Intercom... Lead Converted to User

Do this in Stripe Archive an invoice rendering template

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I can see you're looking at mapping Intercom to Stripe. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?