Automate Intercom & Jobber

Stop paying for mismatched spreadsheets. Sync data between Intercom and Jobber in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Intercom"]
        T1(["Contact Replied"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Jobber"]
        A1(["Add Note to Request"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Intercom and Jobber operate independently, support teams often miss critical customer information, leading to delays in service. For instance, when a customer requests a service through Intercom, the support agent must manually enter that request into Jobber, risking errors in customer details or service type. This manual entry wastes valuable time for support agents who could be addressing more inquiries, ultimately impacting customer satisfaction and operational efficiency.

Top Ways to Automate Intercom & Jobber

Seamless Customer Communication: Automatically sync customer inquiries from Intercom to Jobber, ensuring that service teams have real-time access to customer questions and can respond promptly, enhancing customer satisfaction.
Streamlined Job Management: Create new jobs in Jobber directly from Intercom conversations, allowing for immediate action on customer requests without the need for manual data entry, thus saving time and reducing errors.
Enhanced Reporting and Insights: Consolidate customer interaction data from Intercom with job performance metrics in Jobber, enabling teams to analyze trends and make informed decisions to improve service delivery and drive revenue growth.

How to Build the Intercom → Jobber Sync

In Intercom, navigate to 'Settings' > 'Webhooks' and create a new webhook for the 'New Conversation' trigger. Set the webhook URL to your server endpoint that will handle the incoming data.
Configure the webhook to send JSON payloads containing the following fields: customer_id, message, and timestamp.
On your server, implement an endpoint (e.g., /api/intercom-to-jobber) to receive the webhook data. Parse the incoming JSON to extract the customer_id, message, and timestamp.
Using the Jobber API, construct a POST request to https://api.getjobber.com/v1/jobs with the extracted data. Ensure the payload includes the necessary fields such as customer_id, service_type (derived from the message), and scheduled_time (using timestamp).
Test the integration by sending a test conversation in Intercom and verifying that a new job is created in Jobber with the correct details.

Developer Warnings & API Gotchas

Ensure that the customer_id from Intercom matches the format expected by Jobber; discrepancies in ID formats can lead to failed job creation.
Be cautious with the message content; if it contains special characters or exceeds the character limit allowed by Jobber, the API call will fail.
When scheduling jobs, validate the timestamp format to match Jobber's expected datetime format; incorrect formats will result in errors during job creation.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Intercom... Contact Replied

Do this in Jobber Add Note to Request
When this happens in Intercom... Fetch Custom Actions

Do this in Jobber Add Tags to Client
When this happens in Intercom... Lead Added Email

Do this in Jobber Create Client
When this happens in Intercom... Lead Added Email (Legacy)

Do this in Jobber Create Job
When this happens in Intercom... Lead Converted to User

Do this in Jobber Create Quote

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I can see you're looking at mapping Intercom to Jobber. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?