Automate Intercom & Housecall Pro

Stop paying for mismatched spreadsheets. Sync data between Intercom and Housecall Pro in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Intercom"]
        T1(["Contact Replied"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Housecall Pro"]
        A1(["Create Customer"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Intercom and Housecall Pro operate independently, customer support teams often face delays in service. For instance, when a customer submits a ticket in Intercom, the support agent may need to manually enter the customer's information into Housecall Pro to schedule a service visit. This not only leads to potential errors in data entry, such as incorrect customer details or missed appointments, but also wastes valuable time for agents who could be addressing more pressing customer needs. The disconnect results in a frustrating experience for both the support team and the customer.

Top Ways to Automate Intercom & Housecall Pro

Automated Customer Inquiry Routing: Instantly route customer inquiries from Intercom to Housecall Pro, ensuring that service requests are assigned to the appropriate technician without manual intervention.
Real-Time Status Updates: Automatically update customers via Intercom with real-time status notifications from Housecall Pro, keeping them informed about appointment confirmations, technician arrivals, and service completions.
Unified Customer Profiles: Sync customer data between Intercom and Housecall Pro to create comprehensive profiles that include service history and interaction logs, enabling personalized communication and improved customer satisfaction.

How to Build the Intercom → Housecall Pro Sync

In Intercom, set up a webhook to listen for the 'New Conversation' event. This webhook will trigger whenever a new support ticket is created.
Configure the webhook to send a POST request to your server endpoint, e.g., https://yourserver.com/intercom-webhook.
On your server, extract the relevant data from the webhook payload, specifically the customer's name, email, and issue description.
Use the Housecall Pro API endpoint POST /customers to insert the new customer into Housecall Pro. Ensure you format the payload correctly, including fields such as `{

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Intercom... Contact Replied

Do this in Housecall Pro Create Customer

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I can see you're looking at mapping Intercom to Housecall Pro. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?