Automate Intercom & Google Calendar

Stop paying for mismatched spreadsheets. Sync data between Intercom and Google Calendar in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Intercom"]
        T1(["Contact Replied"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Google Calendar"]
        A1(["Add Attendees to Event"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Intercom and Google Calendar operate independently, customer support agents often face scheduling conflicts. For instance, when a customer books a meeting via Intercom, the details such as date, time, and participant email addresses may not sync to Google Calendar. This results in agents manually entering meeting details into Google Calendar, leading to errors and double bookings, ultimately wasting valuable time for the support team and frustrating customers.

Top Ways to Automate Intercom & Google Calendar

Automated Meeting Scheduling: Instantly sync customer inquiries from Intercom with Google Calendar to automate meeting scheduling, ensuring no double bookings and a streamlined booking process.
Real-Time Availability Updates: Automatically update your availability in Google Calendar based on your Intercom interactions, allowing customers to see when you are free to connect, enhancing responsiveness.
Follow-Up Reminders: Set up automated reminders in Google Calendar for follow-ups based on Intercom conversations, ensuring timely responses and improved customer engagement.

How to Build the Intercom → Google Calendar Sync

In Intercom, navigate to 'Settings' > 'Webhooks' and create a new webhook. Set the endpoint URL to your server that will handle the incoming data.
Configure the webhook to trigger on 'Conversation Closed' events. This will send a payload containing the conversation details, including 'customer_email', 'scheduled_time', and 'meeting_title'.
On your server, set up an endpoint to receive the webhook data. Parse the JSON payload to extract 'customer_email', 'scheduled_time', and 'meeting_title'.
Use the Google Calendar API to create a new event. Make a POST request to 'https://www.googleapis.com/calendar/v3/calendars/primary/events' with the following JSON body:

{"summary": "{{meeting_title}}", "start": {"dateTime": "{{scheduled_time}}", "timeZone": "UTC"}, "end": {"dateTime": "{{scheduled_time}}", "timeZone": "UTC"}, "attendees": [{"email": "{{customer_email}}"}]}

Ensure that your server handles authentication with Google Calendar API using OAuth 2.0 to authorize the POST request.

Developer Warnings & API Gotchas

Ensure that the 'scheduled_time' from Intercom is in the correct ISO 8601 format; otherwise, Google Calendar will reject the event creation request.
When mapping 'customer_email', confirm that it is not null or empty, as this will cause the API call to fail and the event will not be created.
Be aware of time zone differences; if 'scheduled_time' is not in UTC, you must convert it before sending the request to Google Calendar.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Intercom... Contact Replied

Do this in Google Calendar Add Attendee(s) to Event
When this happens in Intercom... Fetch Custom Actions

Do this in Google Calendar Create Calendar
When this happens in Intercom... Lead Added Email

Do this in Google Calendar Create Detailed Event
When this happens in Intercom... Lead Added Email (Legacy)

Do this in Google Calendar Delete Event
When this happens in Intercom... Lead Converted to User

Do this in Google Calendar Move Event to Another Calendar

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I can see you're looking at mapping Intercom to Google Calendar. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?