Automate Housecall Pro & Intercom

Stop paying for mismatched spreadsheets. Sync data between Housecall Pro and Intercom in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Housecall Pro"]
        T1(["New Completed Job"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Intercom"]
        A1(["Add Event Legacy"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Housecall Pro and Intercom operate independently, customer support teams often miss critical information about service appointments. For instance, if a technician updates a job status in Housecall Pro, that change may not reflect in Intercom, leading to customer inquiries about appointments that have already been completed or rescheduled. This results in support agents manually cross-referencing schedules and job statuses, wasting valuable time that could be spent addressing customer concerns more effectively.

Top Ways to Automate Housecall Pro & Intercom

Automated Customer Onboarding: Seamlessly transfer new customer information from Housecall Pro to Intercom, ensuring that your support team has immediate access to relevant details for a personalized onboarding experience.
Real-Time Service Updates: Automatically notify customers via Intercom about service status updates or appointment reminders sourced from Housecall Pro, enhancing communication and reducing no-shows.
Centralized Customer Insights: Aggregate customer interactions and service history from both platforms into a single view, empowering your team to make informed decisions and tailor their approach to each client.

How to Build the Housecall Pro → Intercom Sync

In Housecall Pro, set up a Standard Webhook that triggers on job status updates. Configure the webhook to listen to the endpoint https://api.housecallpro.com/v1/webhooks/job_updated.
In the webhook payload, extract the relevant data fields such as job_id, status, and customer_email.
Using the extracted data, format a JSON object that includes the job_id, status, and customer_email for Intercom.
POST this JSON object to the Intercom API endpoint https://api.intercom.io/v1/messages with the appropriate headers for authentication and content type.
Ensure that the message body includes a clear update for the customer regarding their job status, utilizing the customer_email to target the correct user in Intercom.

Developer Warnings & API Gotchas

Ensure that the job_id from Housecall Pro matches the user ID in Intercom; otherwise, the updates will not reach the intended customer.
Be cautious with the status values; Housecall Pro may use different terminology (e.g., 'Completed' vs. 'Finished'), which could lead to confusion in the Intercom messages.
Test the webhook payload thoroughly to confirm that all necessary fields are included; missing customer_email will prevent messages from being sent to the right users.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Housecall Pro... New Completed Job

Do this in Intercom Add Event (Legacy)
When this happens in Housecall Pro... New Scheduled Job

Do this in Intercom Add Note

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I can see you're looking at mapping Housecall Pro to Intercom. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?