Automate Google Calendar & ServiceTitan

Stop paying for mismatched spreadsheets. Sync data between Google Calendar and ServiceTitan in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Google Calendar"]
        T1(["Event Cancelled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["ServiceTitan"]
        A1(["Apply Tag to Customer"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Google Calendar and ServiceTitan operate independently, scheduling conflicts often arise, leading to missed appointments. For instance, if a technician's availability is updated in ServiceTitan but not reflected in Google Calendar, the office team may schedule a job that the technician cannot attend. This results in wasted time for both the technician, who is left waiting for a job that doesn't exist, and the office staff, who must scramble to reschedule and inform clients, ultimately affecting customer satisfaction.

Top Ways to Automate Google Calendar & ServiceTitan

Automated Appointment Sync: Instantly sync appointments between Google Calendar and ServiceTitan, ensuring that all team members have real-time access to their schedules, reducing the risk of double bookings and missed appointments.
Real-Time Notifications: Receive automated notifications for any changes made in either platform, keeping your field service team informed and prepared for any schedule adjustments, enhancing communication and operational efficiency.
Streamlined Customer Communication: Automatically send appointment reminders and follow-ups to customers via email or SMS, improving customer engagement and satisfaction while reducing no-shows and last-minute cancellations.

How to Build the Google Calendar → ServiceTitan Sync

Set up a webhook in Google Calendar to listen for the 'event.updated' trigger. This will notify your integration whenever an event is updated.
In the webhook payload, extract the following data: 'id' (event ID), 'summary' (event title), 'start' (event start time), and 'end' (event end time).
Use the extracted 'id' to check if the event corresponds to a job in ServiceTitan. If it does, prepare a JSON payload to update the job in ServiceTitan.
POST to the ServiceTitan API endpoint '/api/v1/jobs/{jobId}' with the following JSON structure: { 'title': 'summary', 'start_time': 'start', 'end_time': 'end' }.
Handle the response from ServiceTitan to confirm the update was successful and log any errors for troubleshooting.

Developer Warnings & API Gotchas

Ensure that the 'start' and 'end' times are converted to the correct timezone format expected by ServiceTitan, as discrepancies here can lead to incorrect scheduling.
When updating jobs in ServiceTitan, double-check that the job ID is correctly mapped from the Google Calendar event ID; mismatches can result in updates being applied to the wrong job.
Be aware that ServiceTitan may have specific requirements for job status updates; ensure that the job is in a state that allows for updates before attempting to POST changes.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Google Calendar... Event Cancelled

Do this in ServiceTitan Apply Tag to Customer
When this happens in Google Calendar... Event Ended

Do this in ServiceTitan Assign Technicians
When this happens in Google Calendar... Event Ended (Legacy)

Do this in ServiceTitan Attach Job
When this happens in Google Calendar... Event Start

Do this in ServiceTitan Cancel Appointment
When this happens in Google Calendar... Fetch Custom Actions

Do this in ServiceTitan Create Appointment

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I can see you're looking at mapping Google Calendar to ServiceTitan. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?