SyncMatrix.
CompanyCam logo + Zendesk logo

Automate CompanyCam & Zendesk

Stop paying for mismatched spreadsheets. Sync data between CompanyCam and Zendesk in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["CompanyCam"]
        T1(["Checklist Completed"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Zendesk"]
        A1(["Add Comment to Ticket"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When CompanyCam and Zendesk operate in isolation, photo documentation from job sites often fails to reach customer support teams in a timely manner. For instance, if a field technician captures an image of a completed installation, that photo may not be logged in Zendesk tickets, leaving support agents without critical visual context. This results in customer service representatives manually entering details into Zendesk, wasting valuable time and potentially leading to errors in ticket resolution.

Top Ways to Automate CompanyCam & Zendesk

  • Automated Ticket Creation: Instantly convert photo documentation from CompanyCam into Zendesk tickets, ensuring that every customer inquiry is logged and tracked without manual input.
  • Real-Time Updates: Automatically sync updates between CompanyCam and Zendesk, allowing support agents to access the latest project photos and documentation directly within the ticketing system, enhancing their ability to respond accurately and promptly.
  • Centralized Reporting: Generate comprehensive reports that combine data from both platforms, providing insights into customer interactions and project statuses, enabling better decision-making and improved service delivery.

How to Build the CompanyCam → Zendesk Sync

  1. Set up a webhook in CompanyCam to trigger on the 'New Photo' event. This will send a POST request to your designated endpoint.
  2. Configure the webhook payload to include the following fields: 'photo_url', 'project_id', and 'timestamp'.
  3. Develop a listener at the specified endpoint to capture the incoming webhook data. This listener should parse the JSON payload to extract 'photo_url', 'project_id', and 'timestamp'.
  4. Use the Zendesk REST API to create a new ticket. Make a POST request to the '/api/v2/tickets.json' endpoint.
  5. In the POST request body, include the extracted data in the following format: {"ticket": {"subject": "New Photo Documentation", "description": "Photo URL: [photo_url]", "custom_fields": [{"id": [project_id_field_id], "value": "[project_id]"}], "created_at": "[timestamp]"}}.
  6. Test the entire flow to ensure that photos are correctly attached to new tickets in Zendesk.

Developer Warnings & API Gotchas

  • Ensure the 'project_id' from CompanyCam matches the custom field ID in Zendesk; otherwise, the data will not associate correctly with the corresponding ticket.
  • Be aware that the 'timestamp' format from CompanyCam may differ from what Zendesk expects; ensure proper formatting to avoid errors in ticket creation.
  • When extracting the 'photo_url', confirm that it is accessible publicly; otherwise, support agents will not be able to view the documentation linked in the Zendesk ticket.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in CompanyCam... Checklist Completed
    Do this in Zendesk Add Comment to Ticket
  • When this happens in CompanyCam... List Checklist Template
    Do this in Zendesk Add Tag(s) to Ticket
  • When this happens in CompanyCam... List of project labels
    Do this in Zendesk Attach File to Ticket
  • When this happens in CompanyCam... List of tags
    Do this in Zendesk Create Organization
  • When this happens in CompanyCam... New Document
    Do this in Zendesk Create Request

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I can see you're looking at mapping CompanyCam to Zendesk. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?