SyncMatrix.
CompanyCam logo + ServiceTitan logo

Automate CompanyCam & ServiceTitan

Stop paying for mismatched spreadsheets. Sync data between CompanyCam and ServiceTitan in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["CompanyCam"]
        T1(["Checklist Completed"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[Webhook
Listener] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["ServiceTitan"]
        A1(["Apply Tag to Customer"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When CompanyCam and ServiceTitan operate independently, field technicians often take photos of completed jobs but fail to associate these images with the corresponding work orders in ServiceTitan. This results in lost visual documentation, as technicians manually enter job details into ServiceTitan, which can lead to errors. The operations team spends excessive time tracking down images and reconciling them with service tickets, ultimately delaying project timelines and affecting customer satisfaction.

Top Ways to Automate CompanyCam & ServiceTitan

  • Automated Photo Sync: Instantly transfer photos taken in CompanyCam to the corresponding job in ServiceTitan, ensuring that all documentation is readily accessible and up-to-date for your field teams.
  • Streamlined Job Updates: Automatically update job statuses in ServiceTitan based on photo uploads and comments in CompanyCam, reducing the need for manual check-ins and keeping everyone informed in real-time.
  • Comprehensive Reporting: Generate detailed reports that combine job data from ServiceTitan with visual documentation from CompanyCam, providing a complete overview of project progress and enhancing accountability.

How to Build the CompanyCam → ServiceTitan Sync

  1. In CompanyCam, configure a webhook to trigger on the event when a new photo is uploaded. Use the endpoint https://api.companycam.com/v1/webhooks to set this up.
  2. In the webhook payload, extract the photo_id and project_id from the data sent by CompanyCam.
  3. Next, set up a listener on your server to receive the webhook data from CompanyCam. Upon receiving the data, format it to match the ServiceTitan API requirements.
  4. Use the ServiceTitan REST API to insert the photo into the corresponding work order. The endpoint for this action is https://api.servicetitan.com/v1/photos.
  5. Construct the POST request payload to include work_order_id, photo_id, and any other relevant metadata from the CompanyCam webhook.
  6. Send the formatted payload to the ServiceTitan API to complete the integration.

Developer Warnings & API Gotchas

  • Ensure that the project_id from CompanyCam accurately maps to the work_order_id in ServiceTitan; mismatches will lead to photos being attached to the wrong jobs.
  • Be cautious with the photo file size and format; ServiceTitan may have restrictions that could cause uploads to fail if not adhered to.
  • Verify that the webhook from CompanyCam is configured to send the necessary fields; missing data could result in incomplete records in ServiceTitan.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in CompanyCam... Checklist Completed
    Do this in ServiceTitan Apply Tag to Customer
  • When this happens in CompanyCam... List Checklist Template
    Do this in ServiceTitan Assign Technicians
  • When this happens in CompanyCam... List of project labels
    Do this in ServiceTitan Attach Job
  • When this happens in CompanyCam... List of tags
    Do this in ServiceTitan Cancel Appointment
  • When this happens in CompanyCam... New Document
    Do this in ServiceTitan Create Appointment

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I can see you're looking at mapping CompanyCam to ServiceTitan. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?