Automate Asana & Zendesk

Stop paying for mismatched spreadsheets. Sync data between Asana and Zendesk in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Asana"]
        T1(["Completed Task"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Zendesk"]
        A1(["Add Comment to Ticket"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Asana and Zendesk operate independently, project updates in Asana often do not reflect in Zendesk tickets. For instance, if a project manager updates task statuses in Asana, the support team may still see outdated information in Zendesk. This leads to customer support representatives manually checking Asana for the latest updates, wasting valuable time that could be spent resolving customer issues. Consequently, there is a risk of providing inaccurate information to customers, which can harm the company's reputation.

Top Ways to Automate Asana & Zendesk

Automated Task Creation: Instantly convert Zendesk support tickets into actionable tasks in Asana, ensuring your team never misses a critical customer request.
Real-Time Status Updates: Automatically sync updates between Asana and Zendesk, keeping both project managers and support teams informed on task progress and ticket resolutions.
Centralized Reporting: Generate comprehensive reports that aggregate data from both platforms, providing insights into project timelines and customer satisfaction metrics for informed decision-making.

How to Build the Asana → Zendesk Sync

In Asana, create a webhook that listens to task updates. Use the endpoint POST /webhooks to register the webhook.
Set the webhook to trigger on the task.updated event, ensuring it captures changes to task status, assignee, and due dates.
In your webhook handler, extract the relevant data from the payload, specifically task.id, task.name, task.completed, and task.due_on.
Use the Zendesk API to create or update a ticket based on the Asana task update. Make a POST request to https://your_subdomain.zendesk.com/api/v2/tickets.json with the extracted data in the request body.
Ensure that the ticket's subject is set to the task.name and the description includes the task's status and due date.

Developer Warnings & API Gotchas

Ensure that the task ID from Asana is correctly mapped to the corresponding Zendesk ticket ID; otherwise, updates may be applied to the wrong ticket.
Be cautious with the task.completed field; if this is set to true, you need to decide whether to close the Zendesk ticket or simply update its status.
Check that the due date format from Asana matches the expected format in Zendesk; discrepancies can lead to failed API requests.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Asana... Completed Task

Do this in Zendesk Add Comment to Ticket
When this happens in Asana... Empty List

Do this in Zendesk Add Tag(s) to Ticket
When this happens in Asana... Empty Listing (Dynamic Dropdown)

Do this in Zendesk Attach File to Ticket
When this happens in Asana... Fetch Custom Actions

Do this in Zendesk Create Organization
When this happens in Asana... List Projects

Do this in Zendesk Create Request

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I can see you're looking at mapping Asana to Zendesk. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?