Automate Acuity Scheduling & Twilio

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Twilio in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Twilio"]
        A1(["Call Legacy"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity-scheduling and Twilio operate independently, appointment confirmations often fall through the cracks. For instance, if a client books an appointment, the scheduling team must manually enter the client's phone number into Twilio to send SMS reminders. This not only leads to potential errors in phone numbers but also wastes valuable time for the scheduling team, who could be focusing on client engagement instead of data entry. As a result, clients may miss important reminders, leading to no-shows and lost revenue.

Top Ways to Automate Acuity Scheduling & Twilio

Automated Appointment Reminders: Automatically send personalized SMS reminders to clients via Twilio, reducing no-shows and ensuring clients are well-informed about their upcoming appointments.
Instant Notifications for Schedule Changes: Instantly notify clients of any changes to their appointments through automated SMS alerts, keeping them informed and minimizing confusion.
Seamless Client Communication: Enable two-way SMS communication where clients can confirm, reschedule, or cancel appointments directly through text, streamlining the scheduling process and enhancing client engagement.

How to Build the Acuity Scheduling → Twilio Sync

In Acuity-scheduling, navigate to the Webhooks settings and create a new webhook that listens for the 'Appointment Scheduled' event.
Set the webhook URL to your server endpoint that will handle incoming requests, e.g., https://your-server.com/acuity-webhook.
In your server code, extract the payload data, specifically the client object which contains firstName, lastName, and phone.
Use this data to format a POST request to the Twilio API endpoint https://api.twilio.com/2010-04-01/Accounts/{AccountSid}/Messages.json.
Include in your POST request the required parameters: From (your Twilio number), To (the extracted phone number), and Body (a message confirming the appointment).
Test the integration by scheduling a new appointment in Acuity and verifying that the SMS is sent via Twilio.

Developer Warnings & API Gotchas

Ensure that the phone number format from Acuity matches Twilio's expected format (E.164). If the format is incorrect, Twilio will reject the message.
Be mindful of the payload size when sending data from Acuity to your server; large payloads may exceed limits and cause failures.
Check that your server can handle concurrent webhook calls from Acuity, as multiple appointments may trigger simultaneous requests, leading to potential data overwrites.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in Twilio Call (Legacy)
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in Twilio Call Phone
When this happens in Acuity Scheduling... Appointment Start

Do this in Twilio SMS (Legacy)
When this happens in Acuity Scheduling... Appointment Types

Do this in Twilio Send SMS
When this happens in Acuity Scheduling... Fetch Custom Actions

Do this in Twilio Send WhatsApp Message

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I can see you're looking at mapping Acuity Scheduling to Twilio. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?