Automate Acuity Scheduling & ServiceTitan

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and ServiceTitan in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["ServiceTitan"]
        A1(["Apply Tag to Customer"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity Scheduling and ServiceTitan operate independently, appointment details often become fragmented. For instance, when a client books an appointment, the data is captured in Acuity, but without integration, the service team must manually enter this information into ServiceTitan. This leads to errors such as incorrect appointment times or missing client information, wasting valuable time for the operations team who must cross-check and correct discrepancies. As a result, technicians may arrive at the wrong location or at the wrong time, leading to customer dissatisfaction and operational delays.

Top Ways to Automate Acuity Scheduling & ServiceTitan

Automated Appointment Sync: Seamlessly synchronize appointments from Acuity Scheduling to ServiceTitan, ensuring that your field technicians are always aware of their schedules and reducing the risk of double bookings.
Real-Time Notifications: Receive instant alerts for any changes or cancellations in appointments, allowing your team to adapt quickly and maintain optimal service levels without manual intervention.
Comprehensive Reporting: Generate unified reports that combine scheduling data from Acuity with service metrics from ServiceTitan, providing insights that drive operational efficiency and enhance decision-making.

How to Build the Acuity Scheduling → ServiceTitan Sync

Set up a webhook in Acuity Scheduling to listen for the 'New Appointment' event. This will trigger a POST request to your integration endpoint whenever a new appointment is created.
In your integration endpoint, extract the relevant data from the webhook payload, including client name, appointment time, and service type.
Use the ServiceTitan REST API to create a new appointment. Make a POST request to the '/api/v1/appointments' endpoint with the extracted data in the request body, ensuring to format the date and time according to ServiceTitan's specifications.
Test the integration by creating a new appointment in Acuity and verifying that it appears correctly in ServiceTitan.

Developer Warnings & API Gotchas

Ensure that the date and time format from Acuity matches the expected format in ServiceTitan; a mismatch could lead to failed API calls.
Be cautious with client name formatting; ServiceTitan may require specific fields like first name and last name to be separated, while Acuity may provide them as a single string.
Check that the service type in Acuity corresponds correctly to the service identifiers in ServiceTitan; using incorrect identifiers will result in failed appointment creations.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in ServiceTitan Apply Tag to Customer
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in ServiceTitan Assign Technicians
When this happens in Acuity Scheduling... Appointment Start

Do this in ServiceTitan Attach Job
When this happens in Acuity Scheduling... Appointment Types

Do this in ServiceTitan Cancel Appointment
When this happens in Acuity Scheduling... Fetch Custom Actions

Do this in ServiceTitan Create Appointment

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I can see you're looking at mapping Acuity Scheduling to ServiceTitan. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?