Automate Acuity Scheduling & SendGrid

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and SendGrid in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["SendGrid"]
        A1(["Create or Update Contact"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity Scheduling and SendGrid operate independently, appointment confirmations often fail to reach clients. For instance, if an appointment is scheduled in Acuity, the confirmation email may not be sent due to a lack of integration. This results in the operations team manually checking Acuity for scheduled appointments and sending emails individually, wasting valuable time that could be spent on client engagement.

Top Ways to Automate Acuity Scheduling & SendGrid

Automated Appointment Confirmations: Instantly send personalized email confirmations via SendGrid when a client books an appointment through Acuity, ensuring clear communication and reducing no-shows.
Follow-Up Reminders: Automatically trigger follow-up emails to clients post-appointment, enhancing engagement and encouraging feedback, all while saving valuable time.
Client Segmentation and Targeted Campaigns: Utilize client data from Acuity to create segmented email lists in SendGrid, enabling targeted marketing campaigns that drive higher conversion rates and foster stronger client relationships.

How to Build the Acuity Scheduling → SendGrid Sync

In Acuity Scheduling, configure a webhook to trigger on the 'Appointment Scheduled' event. Set the webhook URL to your integration endpoint.
In your integration endpoint, listen for incoming POST requests from Acuity. The payload will contain details such as 'clientEmail', 'appointmentDate', and 'appointmentTime'.
Extract the 'clientEmail' from the payload and format the data to match SendGrid's API requirements.
Use the SendGrid API to send a POST request to the '/v3/mail/send' endpoint. Include the 'clientEmail' in the 'to' field and customize the email body with the 'appointmentDate' and 'appointmentTime'.
Test the integration by scheduling a new appointment in Acuity and verifying that the confirmation email is sent via SendGrid.

Developer Warnings & API Gotchas

Ensure that the 'clientEmail' field in the Acuity payload is correctly mapped to the SendGrid 'to' field; missing or incorrect email addresses will result in undelivered emails.
Be cautious with time zone discrepancies; Acuity may provide appointment times in a different time zone than what SendGrid expects, leading to confusion for clients.
Check the webhook response status from Acuity; if the response is not 200 OK, the appointment confirmation may not be processed correctly.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in SendGrid Create or Update Contact
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in SendGrid Find List by Name
When this happens in Acuity Scheduling... Appointment Start

Do this in SendGrid Send Email
When this happens in Acuity Scheduling... Appointment Types

Do this in SendGrid Send Email (Legacy)

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I can see you're looking at mapping Acuity Scheduling to SendGrid. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?