Automate Acuity Scheduling & Salesforce

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Salesforce in real-time, so you can manage your operations without the busywork.

Get This Workflow Built

Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Salesforce"]
        A1(["Add Contact to Campaign"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity Scheduling and Salesforce operate independently, appointment details often get lost during manual entry. For example, when a client books an appointment, the scheduling team must manually input the appointment time, client information, and service type into Salesforce. This manual process not only consumes valuable time but also increases the likelihood of errors, such as incorrect appointment times or client misidentification, leading to missed opportunities and frustrated sales representatives who rely on accurate data for follow-ups.

Top Ways to Automate Acuity Scheduling & Salesforce

Automated Appointment Sync: Instantly sync appointments from Acuity Scheduling to Salesforce, ensuring your sales team always has the latest client meeting information at their fingertips.
Lead Management Automation: Automatically create and update Salesforce leads based on Acuity Scheduling appointments, streamlining your sales process and reducing the risk of lost leads.
Follow-Up Reminders: Set up automated reminders in Salesforce for follow-ups after client meetings scheduled through Acuity, enhancing client engagement and improving conversion rates.

How to Build the Acuity Scheduling → Salesforce Sync

In Acuity Scheduling, configure a Standard Webhook to trigger on the 'Appointment Created' event.
Set the webhook URL to your intermediary service that will handle the incoming data.
In your intermediary service, listen for the webhook at the endpoint '/api/acuity-appointments'.
Extract the following payload data: 'clientName', 'appointmentTime', 'serviceType', and 'clientEmail'.
Prepare a JSON object with the extracted data in the following format: { 'Name': clientName, 'Appointment_Date__c': appointmentTime, 'Service_Type__c': serviceType, 'Email__c': clientEmail }.
POST this JSON object to the Salesforce REST API endpoint '/services/data/vXX.X/sobjects/Appointment__c'.
Ensure you include the appropriate OAuth token in the Authorization header of your POST request.

Developer Warnings & API Gotchas

Ensure that the 'appointmentTime' is formatted correctly as an ISO 8601 string, as Salesforce expects this format for date fields.
Be cautious of the field mappings; if 'clientEmail' is not mapped correctly to a field in Salesforce, the appointment record may not associate with the correct client.
Check for any required fields in Salesforce that may not be present in the Acuity webhook payload, as this could lead to failed API inserts.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in Salesforce Add Contact to Campaign
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in Salesforce Add File to Record
When this happens in Acuity Scheduling... Appointment Start

Do this in Salesforce Add Lead to Campaign
When this happens in Acuity Scheduling... Appointment Types

Do this in Salesforce Call Apex REST
When this happens in Acuity Scheduling... Fetch Custom Actions

Do this in Salesforce Convert Lead to Contact

SyncMatrix Experts

Available for Hire

We are an AI-powered automation team. We build custom, reliable API workflows that eliminate manual data entry.

Speak with an Integration Architect

We build custom API workflows that don't hit rate limits.

I can see you're looking at mapping Acuity Scheduling to Salesforce. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?