Automate Acuity Scheduling & Podium

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Podium in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Podium"]
        A1(["Cancel an Invoice"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity-scheduling and Podium operate independently, appointment details often become fragmented. For instance, a scheduled appointment in Acuity may not trigger an immediate update in Podium, leading to missed customer messages and appointment confirmations. The customer support team is forced to manually check both systems, wasting hours each week verifying appointment statuses and responding to customer inquiries about their bookings, which could have been automated.

Top Ways to Automate Acuity Scheduling & Podium

Automated Appointment Reminders: Automatically send personalized reminders to clients via Podium, ensuring they never miss an appointment scheduled through Acuity, thus reducing no-shows and enhancing client satisfaction.
Streamlined Feedback Collection: After an appointment, trigger Podium to send a feedback request to clients, linking their responses directly to their Acuity appointment details for better service improvement insights.
Real-Time Schedule Updates: Instantly update Podium with any changes made in Acuity Scheduling, ensuring that all client communications reflect the most current appointment information, minimizing confusion and enhancing professionalism.

How to Build the Acuity Scheduling → Podium Sync

In Acuity-scheduling, navigate to the 'Integrations' section and set up a webhook for the 'Appointment Scheduled' event. This webhook will send a POST request to your specified endpoint.
Configure the webhook to send the following payload: {"appointmentId": "{{appointment.id}}", "customerName": "{{appointment.firstName}} {{appointment.lastName}}", "appointmentTime": "{{appointment.startTime}}"}.
On your server, create an endpoint that listens for the incoming webhook at /acuity-webhook. Ensure this endpoint captures the POST data.
Extract the relevant data from the webhook payload: appointmentId, customerName, and appointmentTime.
Use the Podium REST API to insert a new message. Make a POST request to https://api.podium.com/v1/messages with the following JSON body: {"content": "Appointment confirmed for {{customerName}} at {{appointmentTime}}.", "customerId": "{{customerId}}"}.

Developer Warnings & API Gotchas

The customerId in Podium must be mapped correctly; if the customer doesn't exist in Podium, the API will return a 404 error. Ensure that customer data is synchronized before sending messages.
Acuity-scheduling sends timestamps in UTC format; make sure to convert these to the appropriate timezone for Podium to avoid confusion in appointment times.
Be aware of the payload size limits in Podium's API; if the message content exceeds the limit, the API will reject the request, requiring error handling in your webhook endpoint.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in Podium Cancel an Invoice
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in Podium Create an Invoice
When this happens in Acuity Scheduling... Appointment Start

Do this in Podium Process a List of Events by the Data Feed
When this happens in Acuity Scheduling... Appointment Types

Do this in Podium Process an Event by the Data Feed
When this happens in Acuity Scheduling... Fetch Custom Actions

Do this in Podium Refund an Invoice

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I can see you're looking at mapping Acuity Scheduling to Podium. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?