Automate Acuity Scheduling & Microsoft Teams

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Microsoft Teams in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Microsoft Teams"]
        A1(["Create Channel"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity Scheduling and Microsoft Teams operate independently, appointment confirmations often get lost in translation. For instance, when a client books an appointment, the scheduling details may not automatically populate in the Teams calendar, leading to confusion for the sales team. This results in team members manually checking their Acuity account for updates, wasting valuable time that could be spent on client interactions.

Top Ways to Automate Acuity Scheduling & Microsoft Teams

Automated Meeting Creation: Instantly create Microsoft Teams meetings directly from Acuity Scheduling appointments, ensuring that all participants receive the correct link and details without manual input.
Real-Time Notifications: Receive automated alerts in Microsoft Teams whenever an appointment is booked, rescheduled, or canceled in Acuity Scheduling, keeping your team informed and aligned.
Centralized Calendar Management: Sync your Acuity Scheduling calendar with Microsoft Teams to provide a unified view of all meetings and appointments, eliminating scheduling conflicts and enhancing time management.

How to Build the Acuity Scheduling → Microsoft Teams Sync

Set up a webhook in Acuity Scheduling to trigger on 'Appointment Scheduled'. This can be done by navigating to the 'Integrations' section and selecting 'Webhooks'.
Configure the webhook to send a POST request to your server endpoint, e.g., https://yourserver.com/acuity-webhook with the payload containing client name, appointment time, and service type.
On your server, listen for incoming requests at the specified endpoint and extract the relevant data from the payload: client_name, appointment_time, service_type.
Use the Microsoft Teams API to send a message to the appropriate channel. Construct a POST request to https://graph.microsoft.com/v1.0/teams/{team-id}/channels/{channel-id}/messages with a JSON body that includes the extracted data formatted as a message.
Ensure that your server handles authentication with Microsoft Teams using OAuth 2.0 to obtain a valid access token before making the API call.

Developer Warnings & API Gotchas

Ensure that the data types match between Acuity's webhook payload and the Microsoft Teams API message format; for example, appointment times should be in ISO 8601 format to avoid parsing errors.
Be cautious of the channel ID used in the Teams API request; using an incorrect ID will result in failed message delivery without clear error messaging.
Check the payload size limits when sending messages to Teams; if the appointment details are too lengthy, it may truncate or fail to send.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in Microsoft Teams Create Channel
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in Microsoft Teams Create Chat and Send Message
When this happens in Acuity Scheduling... Appointment Start

Do this in Microsoft Teams Create One-on-One Chat
When this happens in Acuity Scheduling... Appointment Types

Do this in Microsoft Teams Create Private Channel
When this happens in Acuity Scheduling... Fetch Custom Actions

Do this in Microsoft Teams Delete Chat Message

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I can see you're looking at mapping Acuity Scheduling to Microsoft Teams. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?