SyncMatrix.
Acuity Scheduling logo + Keap logo

Automate Acuity Scheduling & Keap

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Keap in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Keap"]
        A1(["Add a Product to an Invoice"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When Acuity Scheduling and Keap operate independently, appointment data often fails to sync, leading to missed client interactions. For instance, when a client books an appointment through Acuity, the corresponding contact and appointment details do not automatically populate in Keap, resulting in manual data entry by the sales team. This manual process not only consumes valuable time but also increases the likelihood of human error, such as incorrect client information or appointment times being entered into the CRM.

Top Ways to Automate Acuity Scheduling & Keap

  • Automated Appointment Confirmation: Instantly send confirmation emails through Keap when a client books an appointment in Acuity, ensuring clear communication and reducing no-shows.
  • Real-Time Client Updates: Automatically sync client details between Acuity and Keap, ensuring that your sales and marketing teams have access to the most current information for personalized outreach.
  • Follow-Up Reminders: Trigger automated follow-up reminders in Keap based on appointment outcomes recorded in Acuity, enhancing client engagement and driving conversions.

How to Build the Acuity Scheduling → Keap Sync

  1. In Acuity Scheduling, navigate to the 'Integrations' section and set up a Standard Webhook. Use the endpoint https://yourdomain.com/webhook to receive appointment data.
  2. Configure the webhook to trigger on the 'Appointment Scheduled' event. This will send a JSON payload containing details such as clientName, appointmentTime, and clientEmail.
  3. On your server, listen for incoming POST requests at the specified webhook endpoint. Extract the relevant fields from the JSON payload: clientName, appointmentTime, and clientEmail.
  4. Use the Keap REST API to insert the new appointment data. Construct a POST request to https://api.keap.com/v1/appointments with a JSON body that includes the extracted fields mapped to Keap's required structure, such as {

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in Acuity Scheduling... Appointment Canceled
    Do this in Keap Add a Product to an Invoice
  • When this happens in Acuity Scheduling... Appointment Rescheduled
    Do this in Keap Create Company
  • When this happens in Acuity Scheduling... Appointment Start
    Do this in Keap Create Invoice
  • When this happens in Acuity Scheduling... Appointment Types
    Do this in Keap Create Note
  • When this happens in Acuity Scheduling... Fetch Custom Actions
    Do this in Keap Create Product

SyncMatrix Experts

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I can see you're looking at mapping Acuity Scheduling to Keap. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?