Automate Acuity Scheduling & Intercom

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Intercom in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

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How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Intercom"]
        A1(["Add Event Legacy"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity Scheduling and Intercom operate independently, appointment data can easily fall through the cracks. For instance, when a client books an appointment, the scheduling team must manually enter this information into Intercom to ensure customer support is aware of upcoming meetings. This manual entry leads to potential errors, such as incorrect appointment times or missing client details, causing frustration for both the support team and clients. As a result, the customer support team spends valuable time tracking down and verifying appointment information instead of focusing on resolving client issues.

Top Ways to Automate Acuity Scheduling & Intercom

Automated Appointment Confirmation: Instantly send personalized appointment confirmations via Intercom as soon as a client books a slot in Acuity, reducing no-shows and enhancing customer communication.
Streamlined Follow-Up Messaging: Automatically trigger follow-up messages through Intercom after appointments, ensuring clients receive timely reminders and feedback requests, which can improve retention and satisfaction.
Centralized Customer Insights: Sync client data between Acuity and Intercom to create a unified customer profile, enabling your team to access comprehensive insights for more tailored interactions and improved service delivery.

How to Build the Acuity Scheduling → Intercom Sync

In Acuity Scheduling, navigate to the 'Integrations' section and set up a webhook to trigger on appointment creation. Use the endpoint: https://your-intercom-app.com/webhooks/acuity-appointment.
Configure the webhook to send a POST request containing the appointment details, including client name, appointment time, and any notes.
In Intercom, create a REST API endpoint to handle incoming data. Use the endpoint: https://api.intercom.io/contacts.
Extract the payload data from the Acuity webhook. Ensure you capture fields such as client_name, appointment_time, and notes.
Map the extracted data to the Intercom API fields: name for client_name, custom_attributes.appointment_time for appointment_time, and custom_attributes.notes for notes.
Send a POST request to the Intercom API with the mapped data to create or update the contact with the appointment information.

Developer Warnings & API Gotchas

Ensure that the client_name field from Acuity matches the naming conventions used in Intercom, as discrepancies can lead to duplicate contacts.
Be cautious with time zone differences; the appointment time from Acuity must be converted to UTC before sending to Intercom to avoid confusion.
If the appointment notes contain special characters, ensure they are properly encoded in the JSON payload to prevent API errors during the POST request to Intercom.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in Intercom Add Event (Legacy)
When this happens in Acuity Scheduling... Appointment Rescheduled

Do this in Intercom Add Note
When this happens in Acuity Scheduling... Appointment Start

Do this in Intercom Add Tag to Contact
When this happens in Acuity Scheduling... Appointment Types

Do this in Intercom Add Tag to User (Legacy)
When this happens in Acuity Scheduling... Fetch Custom Actions

Do this in Intercom Add/Remove Tag on Company

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I can see you're looking at mapping Acuity Scheduling to Intercom. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?