Automate Acuity Scheduling & Housecall Pro

Stop paying for mismatched spreadsheets. Sync data between Acuity Scheduling and Housecall Pro in real-time, so you can manage your operations without the busywork.

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Custom API Integration

Secure Data Transfer

Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["Acuity Scheduling"]
        T1(["Appointment Canceled"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Housecall Pro"]
        A1(["Create Customer"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff

When Acuity Scheduling and Housecall Pro operate independently, appointment data can easily fall through the cracks. For instance, when a client books a service through Acuity, the scheduling team must manually enter this information into Housecall Pro, risking data entry errors. This manual process can lead to double bookings or missed appointments, wasting valuable time for both the scheduling team and field service technicians who rely on accurate job information.

Top Ways to Automate Acuity Scheduling & Housecall Pro

Automated Appointment Sync: Instantly sync appointments from Acuity Scheduling to Housecall Pro, ensuring your field service team is always updated with the latest customer bookings, reducing the risk of scheduling conflicts.
Unified Customer Profiles: Automatically create and update customer profiles in Housecall Pro based on Acuity Scheduling data, allowing for a comprehensive view of customer interactions and service history, enhancing customer relationship management.
Streamlined Notifications: Set up automated notifications for your team when new appointments are booked or modified in Acuity, ensuring everyone is informed in real-time and can prepare accordingly for each service call.

How to Build the Acuity Scheduling → Housecall Pro Sync

Set up a webhook in Acuity Scheduling to listen for the 'New Appointment' event. This can be done by navigating to the 'Integrations' section and adding a new webhook URL.
Configure the webhook to send a POST request to your middleware or integration layer, including the appointment's details such as client name, service type, date, and time in the payload.
In your middleware, parse the incoming JSON payload to extract relevant fields: clientName, serviceType, appointmentDate, and appointmentTime.
Use the Housecall Pro REST API to insert this data. Make a POST request to the /v1/appointments endpoint, including the extracted fields in the body of the request.
Ensure that the API request includes necessary authentication headers and that the payload matches the expected format for Housecall Pro.

Developer Warnings & API Gotchas

Ensure that the appointmentDate and appointmentTime are correctly formatted as ISO 8601 strings when sending to Housecall Pro, as any deviation may result in failed API calls.
Be aware that Housecall Pro may require specific service IDs for serviceType. If these IDs are not mapped correctly from Acuity, the API request will fail.
Monitor the response from Housecall Pro for errors. If a duplicate appointment is detected, the API will return a specific error code that needs to be handled in your middleware logic.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

When this happens in Acuity Scheduling... Appointment Canceled

Do this in Housecall Pro Create Customer

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I can see you're looking at mapping Acuity Scheduling to Housecall Pro. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?