SyncMatrix.
ActiveCampaign logo + Acuity Scheduling logo

Automate ActiveCampaign & Acuity Scheduling

Stop paying for mismatched spreadsheets. Sync data between ActiveCampaign and Acuity Scheduling in real-time, so you can manage your operations without the busywork.

Get This Workflow Built
Custom API Integration
Secure Data Transfer
Done-For-You Setup

How the Data Flows

graph LR
    subgraph Source ["ActiveCampaign"]
        T1(["Contact Added to List"])
    end
    
    subgraph Middleware ["Enterprise Integration Core"]
        W[CRON API
Poller] --> V{Validation
& Auth}
        V -->|Fail| DLQ[Dead Letter
Queue]
        V -->|Pass| Map[Data Mapping
& Transformation]
        Map --> Retry[Rate Limiting
& Retries]
    end
    
    subgraph Target ["Acuity Scheduling"]
        A1(["Add Blocked Off Time"])
    end

    T1 -->|JSON Payload| W
    Retry -->|Authenticated API POST| A1

    style Source fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Target fill:transparent,stroke:#cbd5e1,stroke-dasharray: 5 5
    style Middleware fill:#f8fafc,stroke:#94a3b8,stroke-width:2px
    style T1 fill:#3b82f6,stroke:#fff,stroke-width:2px,color:#fff
    style W fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style V fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Map fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style Retry fill:#1f2937,stroke:#fff,stroke-width:1px,color:#fff
    style DLQ fill:#ef4444,stroke:#fff,stroke-width:1px,color:#fff
    style A1 fill:#e11d48,stroke:#fff,stroke-width:2px,color:#fff
When ActiveCampaign and Acuity Scheduling operate independently, the sales team often faces significant delays in client onboarding. For instance, when a lead fills out a form in ActiveCampaign, their scheduling preferences may not be reflected in Acuity Scheduling. This results in manual data entry, where team members must copy lead information from ActiveCampaign into Acuity, risking data entry errors and wasting hours each week. Consequently, the sales team spends more time on administrative tasks rather than engaging with potential clients.

Top Ways to Automate ActiveCampaign & Acuity Scheduling

  • Automated Appointment Reminders: Automatically send personalized email reminders through ActiveCampaign to clients who have scheduled appointments in Acuity, reducing no-shows and enhancing customer satisfaction.
  • Lead Nurturing Campaigns: Trigger targeted email campaigns in ActiveCampaign based on Acuity scheduling events, ensuring that potential clients receive timely follow-ups and relevant information tailored to their interests.
  • Centralized Client Data Management: Sync client information between ActiveCampaign and Acuity Scheduling to maintain a single source of truth, streamlining communication and improving the overall client experience.

How to Build the ActiveCampaign → Acuity Scheduling Sync

  1. In ActiveCampaign, set up a Standard Webhook that triggers when a new contact is created. Use the endpoint: https://youraccount.api.activecampaign.com/api/3/contact/sync.
  2. Configure the webhook to send the following payload: {"contact": {"firstName": "{{first_name}}", "lastName": "{{last_name}}", "email": "{{email}}"}}.
  3. In Acuity Scheduling, utilize the REST API to create a new client. The endpoint for this action is: https://acuityscheduling.com/api/v1/clients.
  4. Map the incoming data from ActiveCampaign to the required fields in Acuity by extracting the contact details from the webhook payload. Ensure the POST request contains: {"firstName": "{{firstName}}", "lastName": "{{lastName}}", "email": "{{email}}"}.
  5. Test the integration by creating a new contact in ActiveCampaign and verifying that it appears in Acuity Scheduling without manual intervention.

Developer Warnings & API Gotchas

  • Ensure that the data types for fields such as email and names match between ActiveCampaign and Acuity Scheduling; mismatched formats can cause API errors.
  • Be cautious with the timing of the webhook trigger; if a contact is created but not fully populated in ActiveCampaign, it may lead to incomplete entries in Acuity.
  • Validate the response from Acuity Scheduling after the POST request; if the client creation fails, the error message may not be clear, requiring additional logging for troubleshooting.

Supported API Operations

We leverage official, stable endpoints to ensure secure data transfer. No deprecated legacy routes.

  • When this happens in ActiveCampaign... Contact Added to List
    Do this in Acuity Scheduling Add Blocked Off Time
  • When this happens in ActiveCampaign... Contact Completed WhatsApp Messaging Flow
    Do this in Acuity Scheduling Add Coupon Code
  • When this happens in ActiveCampaign... Contact Joined Inbound WhatsApp Messaging Flow
    Do this in Acuity Scheduling Add Package Code
  • When this happens in ActiveCampaign... Custom Object Record Deleted
    Do this in Acuity Scheduling Add or Update Client

SyncMatrix Experts

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I can see you're looking at mapping ActiveCampaign to Acuity Scheduling. Tell me about your current setup—what's the specific bottleneck you're trying to automate right now?